The Role – Casual Receptionist Position | Future Part-Time Chance

An exciting opportunity is available for an experienced Receptionist to join our close-knit team at Starhill Medical Centre. We are looking for a friendly, proactive and compassionate Receptionist who enjoys working with people and takes pride in providing a positive experience for our patients.

The successful candidate will be flexible, organised and able to remain calm and professional when working in a busy environment. Excellent communication and interpersonal skills, together with a genuine patient-centred approach, are essential.

This is a casual position with the potential to transition to a part-time role for the right person.

Generous remuneration offered.

Responsibilities

- Provide a high-quality first point of contact for all patients and customers
- Answer incoming calls, redirect calls and take messages as required
- Greet patients warmly and provide a welcoming and supportive environment
- Assist patients with paperwork, enquiries and general administrative requirements
- Book and manage future appointments using Best Practice Software
- Process invoices and medical consultations accurately
- Update patient histories and records
- Facilitate effective communication between patients, doctors and nurses as required
- Maintain strict confidentiality of patient, clinic, operational, personnel and financial information
- Ensure medical billing and other billing processes are completed accurately
- Undertake general administrative duties including scanning, data entry and emailing




- Maintain a high level of accuracy when recording and maintaining patient, clinic and service information

About You

To be successful in this role, you will:

- Have a compassionate and caring disposition
- Be friendly, approachable and genuinely patient-focused
- Have excellent attention to detail and take pride in accuracy
- Be well presented and professional
- Have a calm and considered demeanour, particularly when working under pressure
- Be flexible and available to assist with shift coverage, including annual leave and sick leave
- Be motivated to learn and develop your skills and experience
- Have the ability to work effectively both independently and as part of a team

Preferred Criteria

- Previous medical reception experience is preferred; however, other relevant reception/customer service experience will also be considered
- Well-developed verbal and written communication skills
- Intermediate computer literacy
- Excellent customer service skills and a professional manner
- Strong organisational skills and the ability to take initiative
- Ability to follow instructions and established procedures
- Knowledge of medical terminology and healthcare systems, including Medicare, is highly desirable
- Experience with Best Practice Software is desirable

Why Join Us?

- Generous remuneration
- Friendly and supportive working environment
- Fully resourced medical facility
- Opportunity to develop your skills and experience

If you are a caring, reliable and enthusiastic person who enjoys making a positive difference to patients' experiences, we would love to hear from you.

📌 Receptionist (Medical) (South Lake)
🏢 Starhill Medical Centre
📍 South Lake