About the Australian Energy Regulator The Australian Energy Regulator (AER) works to make energy consumers better off, now and in the future. We focus on ensuring a secure, reliable and affordable energy future for Australia as it transitions to net zero emissions.

We regulate electricity networks and covered gas pipelines, in all jurisdictions except Western Australia. We set the amount of revenue that network businesses can recover from customers for using these networks.

We enforce the laws for the National Electricity Market and spot gas markets in southern and eastern Australia. We monitor and report on the conduct of market participants and the effectiveness of competition.

We protect the interests of households and small business consumers by enforcing the Retail Law. Our retail energy market functions cover New South Wales, South Australia, Tasmania, the ACT and Queensland.

We work with Energy Ministers, Energy Senior Officials, the Energy Security Board, other market bodies (the Australian Energy Market Operator and the Australian Energy Market Commission), the Australian Competition and Consumer Commission (ACCC), state-based regulators, Energy Consumers Australia and energy ombudsmen schemes on energy policy, emerging issues and regulatory strategies.

The AER is committed to building a positive culture and has articulated its own culture plan, developed by staff for staff. We strive to have a supported and engaged workforce that values diversity, is accountable, collaborative, innovative and dedicated to our consumer centric work.

With us you will contribute to our workplace culture, as well as outcomes that have far-reaching economic, industrial, and legal implications. You will also have access to a range of activities and initiatives that support wellbeing and flexible work practices and will receive an attractive remuneration package including excellent leave benefits.

Working with us

We are a high-performing agency committed to making energy consumers better off, now and in the future. To achieve this we must invest in, trust and care about our most important resource, our people.

We recognise that diversity and inclusion leverage a range of experiences and perspectives that drive belonging, engagement, performance, innovation and productivity. We encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people with cultural and linguistic diversity, LGBTIQ people and are committed to achieving gender equality.

With us you will contribute to our workplace culture, as well as outcomes that have far-reaching economic, industrial, and legal implications. You will also have access to a range of activities and initiatives that support wellbeing and flexible work practices and will receive an attractive remuneration package including excellent leave benefits.

Benefits all employees receive include:

- flexible working arrangements such as part-time work, flexible hours of work, and the option to work from home up to 3 days a week
- access to paid study leave for tertiary education where it aligns with a course of study directly relevant to your employment
- access to extensive learning and development opportunities to support you in your career with the AER




- access to salary sacrificing
- annual incremental pay advancement based on performance
- annual flu vaccination program
- one off $600 gross payment upon commencement with the agency to help in the setup of a home workstation
- healthy lifestyle allowance - we reimburse you up to $299.99 for items related to maintaining a healthy lifestyle in March annually
- flex leave and time off in lieu arrangements
- 4 weeks annual leave each year (pro-rata for part-time employees) with the option to purchase additional annual leave
- 20 days personal leave per annum (pro-rata for part-time employees)
- end of year closedown between the December and January public holiday period
- 18 weeks of paid parental leave for primary caregivers (pro-rata for part-time employees)
- 8 weeks of paid parental leave for secondary caregivers, building to 18 weeks over the life of the agreement (pro-rata for part-time employees)
- 3 days cultural leave per year for essential religious or cultural obligations
- paid time for lactation breaks and blood donation leave
- 6 days leave for First Nations employees that can be used over 2 years for cultural and ceremonial purposes, and 1 day NAIDOC leave
- paid family and domestic violence leave
- access to sabbatical leave after 3 years of continuous service with the AER.

To find out more about what it’s like to work with us, you are also encouraged to chat with the contact officer listed above about the role or process before submitting your application. Further information is also available on our website. More insights about the AER’s culture can be seen in our 2025 Employee Census Highlights Report.

About the division The AER Legal, Corporate and Information Services Division partners with AER to advise on and enable corporate outcomes. We ensure that the agency and our stakeholders have the information and services they require now, and in the future, to make robust decisions and take timely, effective action. The division’s remit includes Legal Services, People and Culture, Finance, Strategy and Performance, Risk Management, Procurement, IT and Data Governance, and Governance functions.

The AER legally separated from the ACCC on 1 July 2026. Foundational human resource functions have been established. Our priority next is to evolve the foundational services, systems, practices and procedures to a high performing human resources operation.

About the role

As a Recruitment and Onboarding Administrator, you will use your exceptional customer service skills and conscientiousness to administer the AER’s back-office recruitment and onboarding functions.

You will apply (or quickly acquire and apply) your understanding of recruitment processes and systems, the Australian Public Service (APS) employment framework and best-practice recruitment and selection methods.





You will work collaboratively and collegiately with AER and APS colleagues to deliver the critical recruitment function for the AER. You will collaborate with stakeholders and deliver recruitment plans in line with the AER recruitment schedule.

You will use your knowledge and experience to administer and facilitate outcomes through the AER’s Enterprise Resource Platform (TechnologyOne). You will have the opportunity to contribute ideas and implement improvements to current approaches and practices.

Working under general direction and reporting to the Recruitment Team Leader, you will administer the AER’s back-office recruitment and onboarding functions.

As a Recruitment and Onboarding Administrator, you will:

- support managers to document role requirements
- advertise employment opportunities
- administer the AER’s online recruitment system
- liaise with other APS agencies and departments to facilitate merit lists being used
- prepare online application forms
- update applicants on the outcome of their applications with the AER
- prepare and release employment offers
- facilitate new starters’ onboarding and successful internal applicants’ movement within the AER
- monitor for, respond to and resolve recruitment, onboarding and organisation structure related queries with some complexity
- manage the AER’s establishment (i.e. positions, reporting lines and organisation charts/structure) in the AER’s human resource system
- advise applicants and managers about the APS employment framework and recruitment processes and systems
- be a collegiate partner with other AER and APS colleagues and representing the AER Human Resources team professionally
- draft standard operating procedures, user guides and templates
- support procurement processes including invoice management
- contribute to changes and improvements in recruitment services including system enhancements, documenting knowledge and drafting best practice recruitment materials.

Selection criteria In addition to meeting the Integrated Leadership Profile (ILS) for the APS4 classification, the Recruitment and Onboarding Administrator will also have:

- a positive understanding of or ability to quickly acquire a good understanding of, recruitment processes and systems, the APS employment framework and best-practice recruitment and selection methods
- demonstrated experience providing exceptional client service, preferably in a relevant human resources field
- be digitally proficient, including the ability to use an Applicant Tracking System (ATS) and the Microsoft Office suite
- have or be working towards tertiary qualifications in Human Resources, or willingness to gain professional accreditation in Human Resources.

How to apply

You’ll be asked to upload your resume (maximum 2 pages), and respond to the following two behavioural questions, with a maximum response of 300 words per question.

- Why are you interested in this role with the AER and what professional attributes would you bring to the role?
- Tell us about a complex problem you resolved that showcases your client service and problem-solving skills.

When preparing your responses, please consider the role and duties, and highlight experience that demonstrate how you meet the selection criteria.

📌 Recruitment and Onboarding Administrator (Canberra)
🏢 Australian Energy Regulator
📍 Canberra