Key Duties and Responsibilities The Residential Care Officer will:

- Provide care, supervision and support to residents living in a residential or group housing environment.
- Assess and identify residents' individual support needs, abilities, preferences and goals.
- Participate in the planning, development and implementation of individual support programs.
- Implement structured educational, developmental, training and support activities appropriate to individual residents.
- Assist residents to develop and maintain independent living skills.
- Support residents to participate in household, social, recreational and community activities.
- Encourage residents' social, emotional and personal development through appropriate activities and support.
- Provide practical assistance with activities of daily living in accordance with individual support requirements and care plans.
- Monitor residents' wellbeing, behaviour, participation and progress against individual support goals.
- Maintain accurate and timely case notes, progress records, incident reports and other required documentation.
- Report changes in residents' circumstances, needs, behaviour, health or progress to the appropriate supervisor or relevant professional.
- Liaise with families, carers, support coordinators, health professionals and other service providers where required.
- Assist residents to access appropriate community, social, educational, recreational and support services.
- Encourage residents to exercise choice, autonomy and independence wherever practicable.




- Support the implementation of positive behaviour and risk-management strategies in accordance with individual plans and organisational procedures.
- Promote a safe, respectful and inclusive residential environment.
- Maintain confidentiality and comply with privacy, safeguarding, workplace health and safety and organisational requirements.
- Participate in team meetings, supervision, training and professional development.
- Contribute to the review and continuous improvement of individual support programs and service delivery.

Essential Qualifications and Experience Applicants must have:

- A Diploma-level qualification in Community Services, Disability, Individual Support, Welfare, Youth Work or another relevant discipline.
- At least 1 year of relevant full-time professional experience in residential care, disability support, community services, welfare support or a related field.
- Demonstrated experience providing care and supervision in a residential, group-home, institutional or comparable support setting.
- Demonstrated ability to identify individual needs and contribute to the development and implementation of support programs.
- Experience monitoring and documenting the progress and wellbeing of individuals.




- Demonstrated ability to support people to develop independence and participate in social and community activities.
- Strong written and verbal communication skills.
- Ability to work collaboratively with residents, families, colleagues and external service providers.
- Ability to maintain accurate client records and professional documentation.
- Ability to work independently and as part of a multidisciplinary/support team.
- Demonstrated understanding of confidentiality, privacy, duty of care and professional boundaries.

Desirable

Skills and Experience The following will be highly regarded:
- Previous experience in disability residential services or group-home settings.
- Experience supporting people with intellectual, physical, social or emotional disabilities.
- Experience implementing individual support or development programs.
- Experience with positive behaviour support and person-centred practices.
- Current First Aid and CPR certification.
- Current Australian driver's licence.

Personal Attributes

The successful applicant will demonstrate:
- A person-centred approach to care and support.
- Respect for individual choice, dignity, privacy and independence.
- Patience, empathy and cultural awareness.
- Strong interpersonal and communication skills.
- Reliability and professional accountability.
- The ability to remain calm and respond appropriately to changing circumstances.
- A commitment to providing consistent, respectful and high-quality support. The successful applicant will be required to satisfy all applicable employment, screening, safeguarding and compliance requirements relevant to the position.

📌 Residential Care Officer (Alice Springs)
🏢 Joyful Souls Support
📍 Alice Springs