About the role

Lead a specialist retail operation where trust matters. This is a hands-on leadership role combining customer service, sales, team development, bullion and precious-metals transactions, inventory, cash control and Safety Deposit Box services. You will set the standard on the retail floor, support employees to work confidently and compliantly, and ensure every customer interaction is skilled, secure and well managed.

Key responsibilities

- Lead the daily retail and vault-storage operation
- Manage, coach and develop customer-facing employees
- Oversee bullion sales and purchases, non-bullion precious-metal purchases and Safety Deposit Box services
- Maintain excellent customer service and resolve complex enquiries or complaints
- Manage cash, inventory, reconciliations, security and control records
- Check authorised bullion prices and ensure pricing is consistent across customer-facing systems
- Maintain compliance with AML/CTF, second-hand dealer, privacy, safety and company requirements
- Monitor retail results and provide management with practical sales, stock and customer insights
- Implement approved product promotions, signage and customer communications

About you

- Retail-management or customer-service leadership experience,



ideally in a regulated or high-value environment
- A confident, hands-on leader who enjoys coaching people and serving customers
- Experience in cash, inventory, reconciliation, security and recordkeeping skills
- Commercial awareness and confidence working with sales, pricing and margins
- Excellent attention to detail, judgement, organisation and communication
- Confidence learning and using point-of-sale, inventory and secure-storage systems
- Experience in precious metals, bullion, jewellery, financial services or secure storage is highly regarded but not essential
- Comfortable using and learning computer software systems
- Right to work in Australia and willingness to complete required pre-employment checks

About us Great Southland Bullion is a specialised and growing business in precious metals retail and secure storage. We are guided by Relationships, Integrity, Generosity and Partnerships.

Benefits

- Training in precious-metal products, testing methods, transaction procedures, storage services and compliance requirements
- The opportunity to shape a professional, secure and customer-focused retail environment
- A weekday, full-time position based at our Belmont facility

📌 Retail Manager (Cloverdale)
🏢 Great Southland Bullion
📍 Cloverdale