About the role

We are seeking an experienced, technically capable Security Control Room Officer for a fast-paced, technology-focused control room. The role combines CCTV monitoring across Asia-Pacific (APAC) locations with extensive use of IT systems, technical ticket management and digital reporting. Solid computer skills and the ability to manage multiple systems simultaneously are essential.

Key responsibilities

- Monitor CCTV across APAC locations and conduct virtual patrols.

- Respond to alarms, assess priorities and escalate issues.

- Raise, track and follow up CCTV and IT support tickets.

- Manage APAC calls through Microsoft Teams.

- Monitor shared inboxes and action incoming requests.

- Administer access cards and maintain accurate records.

- Maintain detailed digital logs, reports and shift handovers.





- Coordinate with security, IT and maintenance teams.

About you

- High proficiency in navigating multiple IT systems and applications.

- Experience with ticketing systems, Microsoft Teams, shared inboxes and digital reporting.

- Strong written and verbal communication skills.

- Excellent attention to detail and accurate record keeping.

- The ability to prioritise competing tasks and remain organised under pressure.

- Availability to work rotating 12-hour day and night shifts.

- Strong experience in CCTV and control room operations, along with demonstrated confidence using technology.

📌 Security Control Room Officer – Level 5 | Technical & IT Systems (Sydney)
🏢 Dynamic
📍 Sydney