What you'll do

As the Senior Applications Specialist, you will lead and coordinate application changes in line with the strategic roadmap and at the direction of the Application Manager, ensuring initiatives are delivered on schedule and with minimal impact to clients. You will provide effective change, capacity, risk and continuity management using best practice service delivery principles and the ITIL framework. In this role, you will oversee the implementation of policies, processes and standards to support compliance, optimise enterprise service levels, and ensure the effective technical configuration of enterprise infrastructure.

You will build and maintain productive relationships with third-party service providers, while leading, managing and mentoring a team responsible for the integrated operation of complex enterprise information systems to achieve defined service levels. Additionally, you will actively identify, manage and report risks relevant to your work and contribute to a culture of continuous improvement and operational excellence.

About you

We are searching for someone who has:

Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management. (SFIA: USUP Level 4, PBMG Level 5, CHMG Level 5, RELM Level 5)

Demonstrated expert level skills and experience in managing clinical applications and its integration with business requirements and technical environment in a large and complex service delivery environment. In particular expert skills in the ieMR Medications, Anaesthesia and PowerTrials stream and the Queensland Health Statewide Automated Dispensing Cabinet Service





Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment. Experience in negotiating and managing service level agreements with emphasis on a strong customer focus. (SFIA: SLMO Level 5)

Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business and technical stakeholders to make decisions. (NHS: Effective and strategic influencing)

Proven ability to lead, manage and mentor a team of technical specialists. (NHS: Leading change through people)

Well-developed ability to build and maintain appropriate relationships with team members, other technical specialists, application specialists, vendors and end users (NHS: Collaborative Working)

Ability to lead complex technical projects, offer technical support and advice to consumers.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

12.75% superannuation

17.5% leave loading

Employee wellbeing





Access to 24/7 confidential employee support providers and counsellors including for immediate family members

Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Career development

Career progression with more than 300 diverse career pathways and career support to take you further!

Access to a variety of programs and initiatives to support training and career growth.

Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

📌 Senior Application Specialist (Brisbane)
🏢 Queensland Government
📍 Brisbane