IKEA Gruppe in Tempe (NSW) seeks an Intraday Specialist to monitor and manage contact centre performance in real time. You will use analytics to keep demand and workforce supply aligned and to drive continuous improvement.
Strong Excel/PowerPoint skills and the ability to influence stakeholders across teams in a hybrid, full time setting are essential. Experience with contact centre technologies such as Genesys, Verint, and Kronos is preferred, and you will collaborate across functions to enable
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📌 Intraday Workforce Optimizer - Real-Time Analytics (Australia)
🏢 Ikea Gruppe
📍 Australia
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