Senior Project Officer

Grade : 9/10

Salary range : $133,348-146,945 + superannuation and leave loading

Duration : ongoing

Location : Hybrid working arrangements with mandatory office attendance currently two days per week. Office attendance requirements may increase in line with NSW Premier's Department Circulars and Department of Customer Service versatile working policies.

Deliver critical telecommunications and technology projects that support public safety and connectivity outcomes across NSW. As a Senior Project Officer, you will lead and coordinate infrastructure, telecommunications and technology projects, ensuring initiatives are delivered on time, within budget and to a high standard while supporting NSW's critical communications networks.

About the team

This role sits within the Enterprise Program Delivery team in NSW Telco Authority.

The team operates within the Digital, Technology and Innovation division and delivers critical programs and projects that keep NSW's emergency, essential and government services connected. The team leads construction, technology and transformation initiatives that support the NSW Public Safety Network and strengthen mission-critical operational communications across the state.

Your responsibilities will include

- Leading the planning, coordination and delivery of complex telecommunications, technology and infrastructure projects
- Managing project schedules, budgets, risks, issues and dependencies to ensure successful delivery outcomes
- Developing and maintaining strong relationships with customers, stakeholders, vendors and delivery partners
- Coordinating working groups, committees and project governance activities to support project milestones and outcomes
- Preparing and maintaining project documentation, reports, briefs and status updates
- Monitoring project performance and identify opportunities to improve delivery outcomes and mitigate risks
- Undertaking research and analysis to support evidence-based decision-making and project planning

For more information on the role and its accountabilities, click here to view the role description. To be successful in this role you will have

- Essential Security Clearance: You will be able to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information




- Appropriate tertiary qualifications or demonstrated professional experience in project delivery, with certifications such as PRINCE2 Practitioner, PMP or equivalent highly regarded
- Strong project management capability with experience planning and delivering complex projects within technology, telecommunications or related environments
- Proven ability to build and maintain strong relationships with customers, stakeholders and vendors
- Excellent organisational skills, with the ability to coordinate working groups, governance activities and competing priorities
- Experience preparing and managing project documentation, reporting and project management systems
- Strong communication, negotiation and stakeholder engagement skills

Desirable

- Understanding of the telecommunications industry and ability to understand technical terminology
- Qualifications or educational background in engineering, telecommunications or a related technical field
- Experience delivering projects within government, infrastructure or critical communications environments

About NSW Telco Authority NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation,



where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Fiona Glover via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday 23rd September 11:59pm

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Project Officer (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney