Job Description

n
- Manage day-to-day delivery of the service transition project.
n
- Manage customer expectations regarding scope, timeline, and dependencies.
n
- Keep clients, project managers, and account managers informed on status.
n
- Establish priorities to meet timelines and pipeline when engagements compete for the same resources.
n
- Collaborate with multidisciplinary technology teams for fast client delivery.
n
- Coordinate documentation, asset and licence registers, and runbooks.
n
- Facilitate knowledge transfer into service desk and BAU teams.
n
- Run formal handover and hypercare.
n
- Manage project support work to deliver solutions and capabilities meeting client requirements.
n
- Provide administrative support to projects.
n
- Manage and track project financials and invoicing.
n
- Assist PMO with financials, RAID reporting, and tracking.
n
- Own and update tracking spreadsheets, including rundown tasks.
n

n

Requirements

n

n
- Certification or degree in Project Management, Information Technology, Business Administration, or a related field desirable.
n
- Proven experience in project coordination, preferably within an MSP environment.
n
- Confidence chairing meetings with both technical teams and customer executives, and managing expectations when a timeline moves.
n
- Proven ability to follow up and ensure tasks move to completion with GREAT customer satisfaction.
n
- Strong organisational and multitasking skills, with exceptional attention to detail.
n
- Excellent written communication, including status reports, minutes,



and customer-facing communications requiring no rework.
n
- Demonstrated experience of growing and fostering brilliant team and client relationships.
n
- A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
n

n

Core Competencies

n

Demonstrates strong project management capabilities, including coordination, financial tracking, and stakeholder communication, while fostering positive relationships with clients and teams. Proficient in managing service transition projects within a multidisciplinary technology workplace.

n

Highest-signal resume keywords

n

n
- Project Coordination
n
- Financial Tracking
n
- Stakeholder Communication
n
- Organisational Skills
n
- Customer Satisfaction
n

n

ATS Optimization Keywords

n

Hard Skills

n

n
- Project Management
n
- Service Transition
n
- Documentation Coordination
n
- RAID Reporting
n
- Invoicing Management
n

n

Soft Skills

n

n
- Attention to Detail
n
- Multitasking
n
- Meeting Facilitation
n
- Relationship Building
n
- Written Communication
n

n

Certifications & Qualifications

n

n
- Project Management Certification
n
- Degree in Project Management
n
- Degree in Information Technology
n
- Degree in Business Administration
n
- Vulnerable People Check
n
- Working with Children Check
n
- Police Check
n

n

Industry Keywords

n

n
- MSP Environment
n
- Client Delivery
n
- Service Desk
n
- BAU Teams
n

n

Tools & Technologies

n

n
- Tracking Spreadsheets
n
- Asset Registers
n
- Licence Registers
n

📌 Project Coordinator - Transitions (Victoria)
🏢 Jobtailor
📍 Victoria