- Launch your NAB career through paid training, coaching and ongoing development
- Full-time role based at 700 Bourke Street, Docklands, with rotating rosters across 7:00am-10:00pm
- Build valuable skills and grow your career with one of Australia's leading banks

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and Recent Zealand.

In the role of Service Advisor - Customer Service, you will join the Personal Direct team that's doubling down on customer obsession, keeping it simple and owning it for our customers.

This role includes fully paid training for at least 7 weeks, conducted full-time in office, Monday to Friday. Following training, you'll continue building your career with supportive leaders and a clear development pathway at NAB. Part-time opportunities may be available following successful completion of training and embedment requirements.

Each day, you'll go above and beyond to:

- Take inbound calls and support existing NAB customers with enquiries across products and services, including digital messaging where required
- Understand customer needs through quality conversations and provide clear, effective solutions
- Navigate multiple systems accurately while maintaining attention to detail
- Resolve issues at first contact wherever possible, escalating more complex matters when required
- Deliver exceptional customer experiences with empathy, pace and professionalism





We're looking for the best and brightest to deliver the best for our customers. You'll need:

- A strong customer first mindset and passion for delivering genuine service
- Strong communication skills and confidence speaking with customers over the phone and via written messaging
- Ability to learn quickly and manage multiple systems at once
- Resilience and focus in a structured, fast paced contact centre environment
- A professional, reliable attitude with pride in doing the right thing
- Availability to commit to full-time, office-based training for the first 7 weeks (Monday to Friday)

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via *****@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

📌 Service Advisor - Customer Service (Docklands)
🏢 NAB
📍 Docklands