About the role

Palm Electrics is seeking an organised and capable Service Coordinator / Administrator to join our busy Burleigh Heads office. We are a heavily systems-driven business, with established processes for scheduling, job management, communication and documentation. This position is central to ensuring those systems are followed and our electricians, customers and jobs remain organised.

The role involves coordinating electricians, scheduling jobs, communicating with customers and maintaining accurate job information within SimPRO. It would suit someone who enjoys structure, follows processes consistently and takes ownership of keeping work moving.

Key responsibilities

- Scheduling electricians and coordinating daily workloads
- Booking jobs and communicating appointment details with customers
- Managing job updates, work orders and documentation within SimPRO
- Ensuring established systems and administrative processes are followed
- Liaising with technicians, customers, builders and suppliers
- Monitoring job progress and following up outstanding information
- Answering incoming calls and responding to customer enquiries
- Maintaining accurate and up-to-date job records
- General office administration and management support

About you

- Highly organised, methodical and systems-focused
- Comfortable working within established procedures and workflows
- Strong attention to detail and accurate record-keeping




- Confident communicating with customers and field staff
- Able to manage multiple jobs and changing priorities
- Takes ownership of tasks and follows matters through to completion
- Confident using computers and learning new systems
- Previous administration or scheduling experience
- Experience within an electrical, construction or trade-services business would be highly regarded
- Previous SimPRO experience would be highly regarded

About us Palm Electrics is an established electrical contracting business based in Burleigh Heads, servicing the Gold Coast and Brisbane. Our work includes electrical maintenance, construction, insurance repairs, solar and battery systems, air conditioning and commercial projects. We operate as a heavily systems-driven business, supported by established procedures, digital job management and an experienced office and management team.

Benefits

- Permanent full-time employment
- A stable position within a growing electrical business
- Established systems, processes and clear responsibilities
- A busy and varied role where the day moves quickly
- Support from an experienced management and administration team
- Modern Burleigh Heads office
- An significant role with genuine responsibility for daily operations
- Become a genuinely valued member of a supportive team, with an important role in the daily operation of the business.

📌 Service Coordinator / Office Administrator (Burleigh Heads)
🏢 Palm Electrics
📍 Burleigh Heads