About Hallam Truck Centre

Awarded the 2021 DAF Trucks Australia Dealer of the Year, Cummins Dealer of the Year and the coveted PACCAR Service Dealer of the Year award.

Hallam Truck Centre flies the PACCAR flag in south east Melbourne and Victoria. As part of the CMV Group, we are accredited Kenworth and DAF dealers, supporting sales, service and parts plus PacLease Rental and Leasing. In addition to the Kenworth and DAF brands, we are also all makes capable and full service dealers for the extensive range of PACCAR, Cummins and CAT truck engines, as well as Dana, Meritor, Eaton, Wabco, Knorr-Bremse and SAF-Holland commercial vehicle technologies.

We are now seeking a newly created role of Service & Contract Maintenance Coordinator to join our service team at our Hallam Truck Centre

Assume responsibility for providing the highest level of customer service and commitment by creating maintenance contracts & ensuring business and customer satisfaction throughout the term.

Amazing Employee Benefits!

In return for your dedication and commitment you will receive excellent employee benefits:

- Onsite fully equipped FREE GYM
- Competitive and above award hourly rates $$$
- Ongoing development opportunities with an opportunity to build a successful long-term career
- Generous parental leave and study leave policies
- Opportunities to access volunteer days, apply for study leave and parental leave
- Opportunities to support community partnerships with our Group CMV Foundation
- Become part of the longstanding and highly successful CMV Group of companies
- Enjoy annual company dinners, picnics and other wellbeing initiatives
- Improve your wellbeing with our CMV Care platform including access to income and health insurance programs as well as free monthly onsite Myotherapy treatments

Your day will include





- Greet and assist customers in person or by phone and determine the customer’s needs and vehicle data
- Plan and coordinate the schedule of service maintenance in line with workshop capacity.
- Liaise with customers regarding invoice queries resolving any issues promptly.
- Prepare customised maintenance schedules to suit varying applications of customers.
- Present contract options to customers at point of vehicle sale and actively pursue new accounts
- Communicate repairs with customers, working closely with the workshop team and upselling additional works when possible.
- Ensure Customer Service matters are dealt with promptly and efficiently

You will have

- Trade qualifications and or demonstrated industry / senior administration experience
- Previous automotive experience, preferred
- An ability to work autonomously and with a variety of key stakeholders
- Excellent customer focus and communication skills
- Exceptional computer literacy and sound organisational skills
- High levels of accuracy and attention to detail

At Hallam Truck Centre, we believe our people are our greatest asset. We are very proud of our success of which is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. These are applied in equal measures to our employees, customers and the community and demonstrated by everyone within our businesses. If you have the skills and experience necessary and want to become an important part of our successful team then please click "Apply" to submit your cover letter and resume. Current CMV employees, please apply through your internal career site. Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.

📌 Service & Contract Maintenance Coordinator (Melbourne)
🏢 CMV GROUP
📍 Melbourne