Job No: GISC332 Location: Glen Innes

- Permanent Full-Time (70 hours per fortnight)
- From $103,469 p.a. (including superannuation)
- Flexible Work Arrangements

Make a real impact every day by leading services that support people to live safely, confidently and independently. As Coordinator Operations (LC‑SS), you’ll oversee staff, quality systems and daily operations to ensure participants receive the highest standard of care. If you’re passionate about people and committed to service excellence, this role offers the opportunity to lead with purpose.

Why Work With Us

Working with Glen Innes Severn Council means contributing to essential community services in a supportive, safety‑focused setting. Employees enjoy a range of benefits, including:

- Salary packaging options
- Nine‑day fortnight
- Long service leave after 5 years
- Corporate wellbeing programs and vaccinations
- PPE supplied
- Ongoing training and professional development

About Our Region Glen Innes Severn Council spans 5,487 km² in the New England region of NSW, covering Glen Innes and the villages of Deepwater, Emmaville, Glencoe, Wellingrove and Red Range. The area offers a friendly rural lifestyle, short commutes, affordable housing, access to beaches and regional centres, and excellent recreational and sporting facilities.

About the Role The Coordinator Operations (LC‑SS) ensures Life Choices – Support Services are delivered safely, compliantly and in line with participant needs. You will coordinate staff, manage quality and risk systems, oversee financial and administrative processes, and support continuous improvement across service streams.

Key Responsibilities

- Coordinate person‑centred Life Choices – Support Services and support internal audits and compliance activities.
- Maintain staff records, manage mandatory training and oversee onboarding for Direct Support Workers.
- Lead quality assurance activities,



internal audits and continuous improvement processes.
- Oversee financial administration including claims, invoices, expenditure tracking and accounts receivable.
- Support participant enquiries, stakeholder feedback processes and NDIS Portal access.
- Manage facility maintenance requirements and Meals at Home administration.
- Provide day‑to‑day leadership to Customer Service Officers and Direct Support Workers, including coaching, performance support and workflow coordination.

Who You’ll Lead

- Customer Service Officer
- Casual Direct Support Workers
- Casual Customer Service Officer

About You

Essential

- Diploma qualification relevant to the role
- Substantial experience in operational management within aged care or disability services
- Demonstrated experience coordinating quality systems, audits and compliance requirements
- Ability to maintain staff records, manage mandatory training and support onboarding
- Strong financial and administrative skills, including budget tracking and database/reporting system management
- Excellent communication skills for participant engagement, stakeholder liaison and team collaboration
- Strong organisational skills with the ability to prioritise and meet deadlines
- Ability to meet requirements for Criminal Record Check, Police Check, NDIS Worker Screening, Working With Children Check and hold a Class C driver licence

Desirable

- Class LR driver licence
- Experience with MYP client database and rostering system
- Current First Aid Certificate

Interested In Applying?





- Carefully download and read the Guide to Applying for Employment, together with the position description to familiarise yourself with the role and application process
- Please upload documents in PDF or word format only
- Please note that as part of Glen Innes Severn Council's recruitment process, prior to an offer of employment being made, recommended candidates will be required to undertake pre-employment checks. This may include: reference checks; national criminal police check; functional/medical assessment; qualification verification; Working with Children Check and NDIS verification.
- Our recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting an application to avoid missing crucial updates and outcomes. Email communication notifications are used for but not limited to: application received, interview booking tools, confirmation of interview, request for references/more information, delay notifications, testing/assessments (aptitude/psychometric/industry specific) and application outcomes (unsuccessful before or after interview)
- Please regularly check your 'junk mail' or ensure our email address [email protected] is set to trustworthy

Need More Information or Assistance?

Applications close

5:00pm on Tuesday 6 October 2026

Position related enquiries

Ellie Brackenborough

Manager Community Services

Phone – 02 6730 2504

Email - [email protected]

Application process enquiries

Helen Stapleton

Human Resources Officer

Phone – 02 6730 2303

Email – [email protected]

Council is an EEO employer. Women, Aboriginal people and Torres Strait Islanders, people with a disability, and members of racial, ethnic, and ethno-religious minority groups are encouraged to apply.

Bernard Smith - General Manager

Promoting a safe and healthy workplace

📌 SS) (Glen Innes)
🏢 Glen Innes Severn Council
📍 Glen Innes