Introduction

Are You Our Next Administration Assistant?

Are you the organised person that everyone relies on to keep things running smoothly? Do you thrive in a busy environment, enjoy solving problems and take pride in getting the details right?

The Centre for Positive Behaviour Support (CPBS) is looking for an enthusiastic and capable Administration Assistant to join our Accounts and Administration team. This is more than just answering phones and filing paperwork. You’ll play an important role in keeping our systems, client information, administration and team processes running smoothly.This role will be a permanent part-time arrangement, working Wednesday, Thursday, and Friday in our Manly-based office each week (ideally 9 am to 5 pm). This work pattern may increase over time.

Description

CPBS is a globally recognised leader in accessible, person-centred behaviour support. We specialise in thorough assessments and tailored plans that meet each individual's unique needs. As Australia’s leading provider of Constructional Non-Linear Multi-Element Behaviour Support (MEBS), our expert team delivers effective programs that promote learning and growth for both NDIS participants and self-funded clients. Join us in creating a brighter future for everyone we serve!

Reporting to the Accounts Coordinator, you will provide day-to-day administrative support across the Accounts and Administration team.

What You'll Be Doing

• Managing emails, correspondence, phone enquiries and providing professional client support.
• Maintaining accurate records, data entry and documentation across multiple systems.
• Coordinating key administrative processes including client exits, client endorsements and assessments.
• Assisting with accounts administration, payment follow-ups and NDIS-related tasks.
• Preparing documents, reports and correspondence using Microsoft Office.
• Monitoring task boards, following up outstanding actions and ensuring deadlines are met.




• Supporting managers and team members with efficient day-to-day administration.
• Contributing to process improvements and helping keep systems running smoothly.

Why Work With CPBS?

At CPBS, you’ll be joining a supportive, energetic and purpose-driven workplace where the work you do genuinely matters.

Some of the benefits include:

• Family-friendly work environment
• Individual professional development budgets
• Convenient weekly pay
• Paid parental leave
• Opportunities to develop your career and grow your skills
• The opportunity to make a meaningful difference in the lives of people and families we support

Skills And Experiences

What We're Looking For

We’re looking for someone who is reliable, switched-on and ready to get involved.

You will ideally have:

• Previous experience in an administration, customer service or office support role.
• Excellent attention to detail, organisation and time-management skills.
• Strong written and verbal communication skills with a professional and friendly approach.
• The ability to prioritise competing tasks, work independently and follow tasks through to completion.
• Confidence learning recent systems and strong computer skills, including Microsoft Office.
• A proactive, solutions-focused attitude and a willingness to learn and grow.
• An understanding of confidentiality, accurate record keeping and professional workplace standards.

Bonus Points If You Have

• Experience working within the NDIS, healthcare or disability sector.
• Experience using Xero or similar accounting software.
• Experience working with client databases, CRM systems or multiple business software platforms.

If you're an organised, motivated administration professional who enjoys being busy, solving problems and making sure things get done, we want to hear from you!

Apply online today with your updated CV and cover letter.

Only applicants with legal work rights in Australia will be considered.

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