Job Description

Dental United Group - Newcastle

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When equipment breaks down in a dental practice, getting it back up and running quickly matters.

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As our Support/Repairs Coordinator, you'll take ownership of our reactive repairs and breakdowns, coordinating each job from the initial customer enquiry right through to completion and invoicing.

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You'll work closely with our customers, field technicians and workshop team to make sure the right technician is assigned, the required parts are available and jobs continue moving.

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You'll also help manage our busy workshop, coordinate parts and warranties, prepare and follow up quotes, arrange subcontractors and make sure our technicians' schedules are being used effectively.

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This is a busy, hands-on coordination role where no two days are quite the same. You'll need to be comfortable juggling priorities, solving problems and responding when an urgent breakdown changes the plan.

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You'll be responsible for:

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- Coordinating reactive repairs and breakdowns from booking through to invoicing
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- Scheduling technicians and managing workshop workloads
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- Liaising with customers and keeping them updated throughout their repair
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- Preparing, pricing and following up quotes
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- Coordinating parts and procurement for repair jobs
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- Managing warranty enquiries, claims and documentation
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- Coordinating subcontractors and third-party repairs
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- Following up outstanding job information and ensuring completed jobs are ready for invoicing
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- Helping keep technician schedules productive and jobs progressing
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- Building strong relationships with our customers and providing a high level of service
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What we're looking for

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You'll be organised, proactive and confident managing multiple priorities in a busy service workplace.

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Previous experience within the dental industry would be advantageous, but isn't essential. Experience using SimPRO or a similar job management system would also be a great advantage.

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Most importantly, we're looking for someone with strong customer service and communication skills, excellent attention to detail and the ability to keep jobs moving from start to finish.

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You'll be joining an experienced and supportive team in our Newcastle office, backed by the wider Dental United Group team.

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You bring the organisation and customer service. We'll teach you the rest.

📌 Support/Repairs Coordinator (New South Wales)
🏢 Dental United Group
📍 New South Wales