Job Description

South Lodge, a part of the Exclusive Collection, is home to a Michelin-starred restaurant and the lakeside lodges, The Reeds, which offer a serene retreat where nature, luxury, and wellbeing meet. Together, they create an environment that embodies elegance, creativity, and meticulous attention to detail.

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You will join as a Food and Beverage Assistant at The Pass, delivering warm, attentive hospitality and supporting seamless service across our Food & Beverage areas. Here, your contribution will help create memorable moments for every guest while developing your skills in a supportive and collaborative team.

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At South Lodge, we believe in rewarding our team for their passion and dedication. As part of our team, you'll enjoy:

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Great rates for stays across all our hotels and 50% discount on Food & Beverage dining

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Free meals while on duty

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Free access to the on-site gym and parking

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Access to our Employee Assistance Programme and wellbeing resources

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Exclusive discounts and perks through Hospitality Essentials

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Opportunities for growth, learning, and internal movement within the Exclusive Collection

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Key Responsibilities

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- Provide warm, attentive service across restaurant, bar and lounge areas.
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- Take accurate food and drink orders and communicate clearly with the kitchen.
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- Serve dishes and beverages to the required standards of timing and presentation.
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- Set up,



clear and reset tables efficiently to support smooth service.
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- Maintain cleanliness and organisation in all service areas.
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- Offer confident menu knowledge and assist guests with queries or recommendations.
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- Process payments accurately and follow company procedures.
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- Support Food & Beverage operations across breakfast, lunch, dinner, events and bar service.
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- Follow food safety, allergen and health & safety procedures at all times.
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Person Specification

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- Strong communication and guest-service skills.
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- Friendly, confident and professional approach.
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- Ability to work well under pressure in a fast-paced environment.
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- Valuable attention to detail and accuracy when serving guests.
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- Reliable, punctual and committed to high service standards.
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- Team player with a positive attitude and willingness to learn.
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- Smart personal presentation and understanding of basic food hygiene.
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We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.

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As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.

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🏢 Exclusive Hotels
📍 Horsham