The position of Revenue Officer will provide an efficient, highly customer focussed role encompassing processes that provide effective and efficient function for the classification and issue of invoicing, receipting, banking and maintaining patient accounts, maintaining accuracy of information systems, extracting data and compiling reports for Children’s Health Queensland Hospital and Health Service.

About the Role

In this role you will deliver quality outcomes for children, young people and families (Leader of Self) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values. Your contribution will include:

- Fulfil the responsibilities of this role in accordance with Queensland's Health core values, as outlined above.
- Ensure compliance of all relevant legislation policies and procedures within a financial environment. This includes but is not limited to the Financial Accountability Act, the Financial Management Practice Manual (FMPM), Mental Health Act, Guardianship & Administration Act, and Privacy Act.
- Demonstrate knowledge and experience of revenue and corporate patient information and billing systems such as HBCIS, S/4HANA, MediRecords, ieMR, and QHERS as well as intermediate knowledge of Microsoft Excel.
- Ensure high standard of service is provided to all clients internal and external within acceptable timeframes as required in a confidential manner.
- Assist in the development, implementation, review and maintenance of internal systems, processes and work practices providing feedback on recommendations for improvements to the supervisor.
- Review daily discharge report and promptly raise invoices for chargeable services, generate invoices and send to debtors, health funds and patients for payment. Consult with health funds regarding rejections and incorrect assessments, actioning for resubmission as required.
- Capture,



maintain and update systems following audit and assessment of details received on Patient Election Forms and patient charts.
- Operate Cashiering Office including customer services and receipting of all income for patients, outpatients and corporate accounts and prepare the daily banking cash reconciliation for all accounts raised in HBCIS, S/4HANA and MediRecords.
- Follow-up overdue debts and credits, preparing refunds and escalating accounts for recovery as necessary.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the outstanding benefits of working at CHQ HSS

Come and join the team at CHQ and enjoy a range of benefits including:

- Opportunities for professional growth and development
- Competitive renumeration
- Annual pay increases
- 12.75% employer superannuation contribution
- 17.5% annual leave loading
- Salary packaging
- Employee wellness and assistance program
- Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

📌 Revenue Officer (South Brisbane)
🏢 Queensland Health
📍 South Brisbane