Operations Manager – NDIS Services | Christian Home Care and Disability Services

Christian Home Care and Disability Services is a fast-growing provider of NDIS services across Western Australia. We are seeking a proactive and experienced Operations Manager to lead our operational team and drive service excellence as we continue to expand.

About the Role

As Operations Manager, you will play a key leadership role in overseeing the day-to-day operations of our NDIS services. You’ll ensure compliance, quality assurance, and team performance while maintaining a robust focus on participant outcomes.

Key Responsibilities

Operational Leadership

- Manage daily operations and service delivery across NDIS programs.

- Develop and implement policies and procedures to improve efficiency.

- Monitor KPIs and service targets, identifying areas for improvement.

- Liaise with external stakeholders including the NDIS Commission and auditors.

Team Management

- Lead and support a multidisciplinary team including Support Coordinators, Rostering Officers, and Disability Support Workers.

- Oversee recruitment, onboarding, training, and performance reviews.

- Promote a collaborative and inclusive team culture.

Compliance & Quality Assurance

- Ensure adherence to NDIS Practice Standards and relevant legislation.

- Prepare for audits, manage incident reporting, and drive continuous improvement.

- Maintain accurate documentation and records.

Participant Experience

- Oversee intake, onboarding,



and service planning.

- Monitor participant satisfaction and resolve service issues.

- Ensure services align with participant goals and NDIS plans.

Financial & Strategic Oversight

- Assist with budgeting, reporting, and resource allocation.

- Optimise rostering and scheduling for cost-efficiency.

- Contribute to strategic planning and growth initiatives.

About You

Essential

- Proven experience in an operations Manager or senior leadership role, ideally within NDIS or community services.

- Strong understanding of the NDIS framework and compliance requirements.

- Excellent leadership, organisational, and communication skills.

- Proficiency with CRM or NDIS software platforms (e.g. Shiftcare, Nightingale, Brevity).

- Ability to manage competing priorities and make data-driven decisions.

Desirable

- Tertiary qualifications in Business, Community Services, Disability, or related field.

- Experience in risk management, incident response, and quality assurance.

- Current First Aid, NDIS Worker Screening Check, and Working with Children Check.

What We Offer

- A supportive and inclusive team environment.

- Competitive salary with performance incentives.

- Opportunities for professional development and career progression.

- The chance to make a meaningful impact in the lives of people with disabilities.

Make a real difference in the lives of people with disabilities.

📌 Operations Manager - NDIS Service (Cockburn Central)
🏢 Christian Home Care and Disability Services
📍 Cockburn Central