Reflex Technology Group
exists to strengthen human connection through purposeful, intuitive technology. We partner with schools, aged care providers, and not-for-profits to reduce complexity and improve the wellbeing of the communities they serve. We are seeking an experienced ICT Support Officer to join our onsite ICT support team at a vibrant secondary college in Adelaide. This is a full-time onsite role, with a salary range of $70,000 to $82,000 plus superannuation. ICT Support Officers deliver customer-focused support by maintaining IT infrastructure, resolving technical issues, and providing guidance and education to end users.About the Role
In this role, you’ll provide onsite technical support and troubleshooting as part of a collaborative ICT team. You will work closely with the ICT Manager, other onsite team members, clients, and RTG colleagues. Your day-to-day responsibilities will include:

- Delivering technical support and managing systems and devices to ensure exceptional customer satisfaction.
- Logging incidents in the ticketing system, determining severity and priority levels, and escalating when necessary.
- Building strong relationships with the ICT Manager, clients, and the wider RTG team.
- Developing documentation, training materials, and guides to effectively support end users in utilising technology.
- Anticipating potential issues, making proactive suggestions, and sharing innovative ideas.

What You Bring
We’re seeking a professional with:

- 3 years' experience in Level 1/2 technical support in a school, with a focus on solving customers issues, documenting, monitoring, and resolving issues promptly.




- Proven experience supporting a broad range of Windows and Mac technologies.
- Solid understanding of wireless networking, TCP/IP, remote administration tools, and techniques.
- Schoolbox and FACTS experience.
- Experienced with AI including Agents.
- Skills in Windows system administration, including Active Directory, Microsoft Entra ID and Group Policy.
- Knowledge of cloud-based platforms like Microsoft 365 and Google Workspace.
- Strong problem-solving skills to manage technical challenges efficiently and effectively.
- Excellent interpersonal, written, and oral communication skills.
- A customer-focused mindset and demonstrated ability to manage stakeholder relationships effectively.
- The ability to work collaboratively as part of an onsite ICT support team, while taking ownership of assigned tasks and support requests.
- A current valid Australian driver’s license and access to your own car.

Preferred Skills

- Strong critical thinking abilities to diagnose and resolve issues with precision.
- Prior experience in a client-oriented role, showcasing a proactive and solution-driven approach to customer support.





Why join us? We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We support our people in their lives and understand there are things other than work on their minds.
- One of our strategic pillars is to expand our people’s careers and responsibilities as they grow and continue to develop.
- We have a continuous learning setting and invest in training and development of our people encouraging them to learn from exposure to different technology, as we always striving to stay a step ahead.
- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more…

Requirements

- Australian citizenship or permanent residency.
- National Criminal History Check.
- Current or ability to obtain a Working with Children Check.

Why you’ll love working at RTG?Our brand values shape how we work, connect and lead:We move forward together

We partner deeply — with clients and each other — always as one team.We strengthen human connection

Technology should feel intuitive, supportive and meaningful.We stay curious

We question. We explore. We continuously learn and share knowledge.We make a positive difference

Our work improves lives, communities and outcomes.We act with integrity

We build trust through ownership, transparency and doing what’s right.How to ApplyPlease submit your current resume and a brief cover letter outlining your experience in ICT support, customer service, or school and education environments.

📌 ICT Support Officer – Adelaide (Surrey Hills)
🏢 Reflex Technology Group
📍 Surrey Hills