About the role

The Operations Coordinator - coordinates customer enquiries and jobs from initial contact through to installation and follow-up. The role works closely with homeowners, builders, installers, Sales and internal teams while managing service requests, quotations, administration and CRM records.

Key responsibilities

- Responding to enquiries from homeowners and builders by phone and email

- Logging, prioritising and tracking service requests

- Coordinating customers, builders, installers and internal teams

- Confirming site readiness, access requirements and product availability

- Monitoring job progress and following up outstanding actions

- Preparing customer quotations and processing sales documentation

- Managing inbound leads and supporting timely customer follow-up

- Maintaining accurate customer, sales and service records within the CRM

- Resolving customer concerns professionally and escalating matters when required





- Identifying opportunities to improve processes and customer outcomes

About you

- Previous experience in customer service, operations coordination, sales support or administration

- Strong verbal and written communication skills

- Ability to manage a high volume of enquiries across phone, email and CRM systems

- Strong organisational and time-management skills with excellent attention to detail

- Ability to prioritise competing tasks and meet deadlines in a fast-paced workplace

- A customer-focused mindset with a calm, professional and solutions-oriented approach

- Strong computer literacy and experience using CRM or job-management systems

- Ability to work effectively both independently and as part of a collaborative team

- Prior residential Solar knowledge & experience desirable

- Legal right to work in Australia

📌 Operations Coordinator (Indooroopilly)
🏢 Energybuild
📍 Indooroopilly