Counter Sales Personnel

Full-time | Torrensville, South Australia

For over 30 years, Shadeform has been a leading South Australian manufacturer and installer of premium shade and weather protection systems. Based in Torrensville, Adelaide, we supply & install high-quality shade sails, Shaderunner and retractable roofing systems, Covered outside learning area -Barrel vaults, Shadeport structures, permanent & folding arm umbrellas, cantilevered car park shade structures, awnings, and outdoor blinds. We are committed to outstanding service, craftsmanship and customer service.

The Counter Sales representative acts as the face of Shadeform for walk-in customers and inbound inquiries, via web site, email or phone. You will translate customer needs into tailored shade solutions, expertly guide buyers through our product catalogue, handle transactions, and assist with showroom upkeep and stock management.

The Role

• Welcome & Consult: Greet all visitors entering our Torrensville showroom warmly, listening to their requirements for domestic or commercial outdoor spaces.

• Product Expertise: Develop an in-depth knowledge of Shadeform’s product lines, including tension membrane structures, folding arm awnings, and outdoor blinds.

• Solution Selling: Explain product features, material perks (e.g., UV protection, water resistance), and pricing to facilitate purchasing decisions.

• Quoting & Processing: Generate accurate quotes, process cash/EFTPOS sales, and handle customer queries both in-person and over the phone.

• Merchandising: Ensure the showroom floor, displays, and point-of-sale areas are clean, organized, and visually appealing.

• Stock Control:



Monitor product and sample inventory levels.

• Lead Handover: Qualify and document leads or requests for quotes and tenders for the sales, quoting, commercial or design teams.

• After-Sales Support: Assist customers with warranty queries, product care advice, or maintenance scheduling.

• Feedback: Relay customer feedback and market trends to the management team to help optimize products and services.

About You

• Experience: Proven experience in retail, counter sales, or customer service. Background in home improvement, hardware, or outdoor living would be highly desirable, but not required.

• Communication: Exceptional verbal and written communication skills with the ability to build rapport and explain technical details clearly.

• Technical Skills: Basic mathematical skills for measuring, quoting, and processing payments. Computer literacy with experience in Word, Excel & Point-of-Sale (POS) systems.

• Attributes: A customer-focused mindset, positive attitude, and a proactive approach to solving problems.

• Physical Requirements: Ability to lift lighter stock items, stand & demonstrate products and their operation, and perform general retail duties.

• Working Hours: Standard business hours, (9:00am to 5:00pm) with potential for peak-season overtime.

What We Offer

• Industry Training: Full training on all Shadeform and supplier products and the operation of them.

• Supportive Environment: Work alongside an experienced, friendly close-knit team in a well-established South Australian business.

• Career Growth: Possible opportunities to learn and advance into specialized project sales, accounts payable.

📌 Counter Sales Personel (Torrensville)
🏢 Shadeform
📍 Torrensville