Who are we?

At Localsearch, we’ve been empowering Australian businesses with top-tier digital marketing solutions since 1993. Today, we stand as one of the largest digital marketing powerhouses in Australia, helping over 300,000 businesses be Found, Chosen and Remembered. Based in the heart of Robina, just steps from Robina Town Centre, our modern office is equipped with everything you need to thrive - including an on-site café with barista-made coffee, high-tech tools, and a collaborative, fun culture where your skills will shine!

What will you do?

The CX Data and Support Specialist is the engine room of our Customer Experience team. You’ll take care of the case management, administration and data quality work that allows our CX Account Partners to focus on looking after their clients. You’ll first points of contact for Localsearch - answering general enquiries from the public by phone and email, and making sure every question reaches the right person.

This is an entry-level role and the main way into Customer Experience at Localsearch. It’s deliberately broad, because that’s how you’ll build working knowledge across our full product and service set - the foundation for stepping up into account partnership.

- Triage, process and track Change Requests, keeping CX Account Partners updated without them having to chase you.
- Manage Google Business Profile cases end to end, including creation, verification, suspensions and reinstatements.
- Work through GBP and web error buckets within agreed turnaround times, and flag recurring patterns rather than fixing the same issue twice.
- Handle inbound calls and emails from members of the public, resolving what you can and routing the rest to the right team.
- Make outbound calls to clients and sales reps, and manage day-to-day email correspondence with clients and internal teams.




- Create and improve business listings on Localsearch.com.au - accurate details, the right categories, and quality logos and images.
- Review listings in your assigned categories to spot inaccurate, incomplete, outdated, miscategorised or duplicate information.
- Work to the data standards set by our Sales Operations, SEO and Content teams, and keep accurate records of everything you complete.
- Pitch in across the team through busy periods, support ad-hoc data projects and raise blockers early.

Where it can lead: CX Data and Support Specialist → Senior Customer Experience Data and Support Specialist → CX Account Partner (Bronze/Silver) → CX Account Partner (Gold/Platinum).

Who are you & what will you bring?

No prior experience is required. We’re looking for people with the right attitude and approach, and we’ll teach you the rest. If you’re organised, careful with detail and genuinely enjoy helping people, you’ll do well here.

Required:

- A can-do attitude and a willingness to pitch in, including on the less glamorous tasks.
- Attention to detail and care with accuracy - you check your own work before it moves on.
- Clear, friendly communication in writing and over the phone, including with people you haven’t met before.
- A willingness to ask questions and speak up when something doesn’t look right, rather than guessing.
- Comfortable following set processes and quality guidelines.
- Organised,



with the ability to work through a task list while handling calls and emails as they come in.
- Confident using computers day to day, including Microsoft Office. Full training is provided on our systems.

Nice to have:

- Any experience in customer service, administration, data entry or content work.
- Some familiarity with digital marketing products (websites, SEO, SEM, Google Business Profile).
- Experience with tools like Canva or Photoshop.

Why it’s great to work with us!

- Barista-made coffee daily at our on-site café - because great work deserves great coffee.
- Prime location in Robina, opposite Robina Town Centre, perfect for lunch breaks or errands.
- Fun & supportive culture - we celebrate wins, support each other, and challenge complacency.
- Access to the latest tools & training - stay ahead in the quick-moving world of digital marketing.
- Flexible work-life balance - we know life happens, and we support balance.
- Career growth & mentorship - access our internal mentoring program and upskilling opportunities.
- We offer a comprehensive program supporting mental, financial and physical wellness, including free access to an onsite exercise physiologist.
- Employee perks! Paid parental leave, free parking, gym discounts, 24/7 retail discounts and cashback offers, and special rewards for birthdays and tenure.
- We celebrate success BIG! Annual company-wide conference, recognition programs, and team events to reward high performers.

APPLY NOW!

At Localsearch we are committed to providing an inclusive workplace and are proud to be an equal-opportunity employer. We celebrate, support, and thrive on diversity. We seek to recruit, develop, and retain the most talented people based on merit, competence, and performance. Our goal is to represent, at all job levels, the clients we serve.

📌 CX Data & Support Specialist (Robina)
🏢 Localsearch
📍 Robina