Diamond Smiles Dental is looking for a confident, experienced and motivated Front Office / Patient Coordinator to join our team.

This is a key role within our practice. We are looking for someone who understands that great treatment coordination is about much more than booking appointments — it is about building trust, understanding patients, clearly explaining treatment and helping patients take the next step in their dental journey.

About the role:

You will work closely with our dentists and clinical team to coordinate patients from consultation through to treatment.

Your role will include:

- Treatment coordination and Case Acceptance

- Presenting and explaining comprehensive treatment plans

- Confidently discussing Orthodontics, Dental Implants,Periodontal treatment and other dentistry treatment options.

- Helping patients understand their treatment, options, costs and next steps

- Discussing payment plans and financing options, including SuperCare, HUMM etc.

- Treatment plan follow-up and patient recall retention.

- Working with KPIs, targets and conversion rates

- Monitoring your own performance and taking ownership of results

- Maintaining accurate patient records and treatment notes

- Front office coordination, bookings and administration

- Working closely with dentists, clinicians and the wider team

- Ensuring every patient receives a warm, professional and positive experience

What we're looking for:

You will ideally have previous experience in a dental Patient Coordinator or senior front office role and understand what is involved in converting treatment plans into accepted treatment.

You will be:

- Confident discussing treatment and fees with patients

- Experienced with treatment presentation and case acceptance

- Comfortable discussing higher-value treatment plans





- Able to explain complex dental treatment in a simple and easy-to-understand way

- Familiar with KPIs, targets, conversion rates and performance tracking

- Experienced with patient financing and SuperCare

- Highly organised with excellent attention to detail

- Proactive and able to see what needs to be done without being asked

- Accountable and willing to take ownership of your role and results

- Reliable and loyal

- Positive, professional and approachable

- A robust communicator and genuine team player

- Comfortable working in a busy environment and managing multiple priorities

About Diamond Smiles Dental
At Diamond Smiles Dental, we believe our people are a huge part of what makes our practice successful.

We have a strong team culture and are looking for someone who wants to be part of that- not simply someone looking for a job.

We value people who are proactive, accountable, loyal, reliable and willing to contribute. We support each other, communicate openly and expect everyone to take pride in what they do.

We want someone who will genuinely care about our patients, support their teammates and take ownership of their responsibilities.

If you are someone who sees something that needs doing and gets it done, takes responsibility for your results, and wants to work within a close and supportive team, you will fit well with us.

Monday to Friday, with some Saturdays on a rotating roster. You will not be required to work every Saturday.

Interested:
If you are an experienced Patient Coordinator / Dental Front Office Coordinator who is confident with treatment presentation, case acceptance, KPIs and patient communication, we'd love to hear from you.

Apply now with your CV and a short cover letter telling us a little about yourself and your experience.

📌 Patient/Front Office Coordinator (Carramar)
🏢 Diamond Smiles Dental
📍 Carramar