Patient Services Administration Officer

Townsville | Part-Time (4 Days Per Week)

Make a meaningful difference in the lives of patients and families every day.

At Queensland Fertility Group (QFG), part of the Virtus Health network, we're passionate about helping people create healthy families.

Our patients trust us to support them through one of the most important and emotional journeys of their lives. As an Administration Officer, you'll be one of the first people they meet and a key part of the experience they receive throughout their treatment journey.

We're looking for a warm, organised and patient-focused professional to join our supportive Townsville team.

Why Join Us?

- Meaningful work supporting patients through important life journeys

- Join a supportive and collaborative clinic team

- Part-time opportunity with flexibility for the right candidate

- Chance to work within a respected fertility healthcare service

- Strong team culture where everyone supports one another

- Ongoing learning and development in a specialised healthcare environment

- Modern, recently refurbished clinic

About the Role

This is much more than a traditional administration role.

Working closely with nurses, scientists, specialists and fellow administrators, you will support patients from referral through to treatment while ensuring an exceptional patient experience.

Your day may include:

- Welcoming and assisting patients at reception

- Coordinating appointments and managing patient enquiries

- Answering incoming calls

- Processing specialist referrals

- Preparing patient costings and quotes

- Managing document scanning and records administration

- Supporting fertility and gynaecology patient administration

- Managing semen analysis administration processes

- Maintaining accurate patient records and documentation

- Supporting compliance and patient identification requirements

- Assisting with clinic administration and workflow coordination

About You





We are seeking someone who genuinely enjoys helping people and takes pride in delivering exceptional customer service.

To be successful in this role, you will bring:

- Previous administration, reception or customer service experience

- Strong organisational and administrative skills

- Excellent attention to detail

- Ability to manage multiple systems and competing priorities

- Confidence working within established processes and procedures

- Strong communication and interpersonal skills

- A calm and professional approach in busy environments

- A willingness to learn and ask for support when required

Experience in healthcare, specialist practices, allied health, medical administration or similar environments will be highly regarded but is not essential.

What Will Help You Thrive?

This role will suit someone who is:

- Friendly and approachable

- Patient-focused and empathetic

- Organised and reliable

- Calm under pressure

- Emotionally resilient

- Process-driven and detail-oriented

- Comfortable balancing front-desk and back-office responsibilities

- A genuine team player

About the Team

Our Townsville clinic is known for its supportive and collaborative culture. Team members regularly help each other during busy periods, cross-train across different responsibilities and work together to provide the highest level of care for our patients. This strong team-first mindset is highly valued within the clinic.

Our Commitment to Inclusion

At Virtus, we believe our strength comes from our people and the diverse experiences they bring.

We are committed to creating an inclusive workplace where everyone feels respected, valued and supported to thrive. We welcome applications from people of all backgrounds, cultures, ages, genders, abilities and experiences.

If you require adjustments during the recruitment process, please let us know.

Apply Now

If you're looking for a rewarding role where you can combine administration, customer service and meaningful patient support, we'd love to hear from you.

Apply today and help support people on their journey to creating a family.

Please note that while we appreciate all applications, only shortlisted candidates will be contacted.

📌 Administration Officer | Fertility Clinic | (Townsville)
🏢 Queensland Fertility Group
📍 Townsville