Permanent Full-Time | 100% Remote – Work From Anywhere in Australia | Immediate Start
Melbourne Headquarters

Join Our Mission to Make a Difference

Are you someone who genuinely enjoys helping people, solving problems and making a difference?

Aspect Plan Management is looking for a Customer Service Consultant / NDIS Plan Manager to join our fully remote Australian team.

This role combines customer service, financial administration and NDIS plan management. You’ll work directly with NDIS participants and their nominees, helping them navigate their funding, resolve issues and get the most from their plans.

We’re looking for someone who brings warmth and empathy to customer conversations while also being highly organised, financially capable and exceptionally attentive to detail.

Why You’ll Love Working With Us

This is more than just a job — it’s an opportunity to do meaningful work with a team that genuinely cares about the people we support.

You’ll join an independent, Australian-owned organisation where technology, strong processes and great people come together to make a real difference. Every day, the work you do helps people with disability have greater choice, control and independence in their lives.

What We Offer

- 100% work from home – enjoy a permanent full-time remote role from anywhere in Australia, without the daily commute.

- Work with purpose – your work directly contributes to better outcomes for people with disability, their families and support networks.

- A supportive team – join a friendly, collaborative and values-driven environment where people help each other succeed.

- Opportunity to grow – develop your skills through ongoing training, professional development and opportunities to take on greater responsibility.

- Technology that makes work better – we invest in systems, automation and well-designed processes so our team can spend more time helping people and less time on unnecessary administration.

- A culture of continuous improvement – we value initiative,



new ideas and people who are always looking for a better way to do things.

- A chance to make an impact – your contribution will be visible, valued and capable of influencing how we continue to improve our services.

If you’re looking for a role where you can build your career, work with good people and know that what you do genuinely matters, we’d love to hear from you.

What We’re Looking For

You’ll be someone who enjoys working with people but is equally comfortable working with numbers, systems and processes.

Accounting or bookkeeping qualifications are required.

Experience in NDIS plan management, disability services, finance, accounts payable, bookkeeping or a customer service environment involving financial transactions will be highly regarded.

Most importantly, you’ll bring excellent attention to detail, strong communication skills, sound judgement and a genuine desire to help people.

Role Details

Employment: Permanent full-time
Location: 100% remote – applicants may be located anywhere in Australia
Head Office: Melbourne, Victoria
Start: Immediate
Remuneration: Negotiable, based on skills and experience
Probation: Standard three-month probationary period
Reporting to: Director, Aspect Plan Management

Applicants must be Australian citizens or permanent residents currently residing in Australia and must satisfy the role's required background and probity checks.

How to Apply

Attention to detail matters in this role.

We work with people's NDIS funding, invoices and payments, so getting the details right is important. To show us that you've read the advertisement carefully,



please include the secret keyword “wombat” in your cover letter. Email your CV and cover letter to ••••@aspectndis.com.au.

Tell us a little about yourself, your relevant experience and why you think you would be a great fit for Aspect Plan Management.

About Aspect Plan Management

Aspect Plan Management Pty Ltd (APM) is an independent, Australian-owned NDIS plan management company supporting Australians living with disability.

We believe plan management should be personal, responsive and built around the individual.

As an independent plan manager, we can take the time to understand each participant's circumstances and help them navigate the financial side of their NDIS plan. Our experienced team helps participants understand their funding, manage invoices and payments, and ensure claims are allocated appropriately across their budgets.

Our goal is easy: less hassle, greater confidence and more time for participants to focus on the things that matter to them.

At Aspect Plan Management, our mission is to deliver high-quality, person-centred services that uphold the rights, dignity and safety of people with disability.

We provide our services with respect, integrity, transparency and care. We are committed to empowering participants through choice and control while promoting a strong culture of safety, accountability and ethical practice.

Technology Supporting Better Plan Management

Aspect Plan Management works closely with Gobbill, an Australian technology company specialising in payment processing, reconciliation, automation and payment integrity.

Since 2015, Gobbill has developed technology and processes designed to make payments safer, improve reconciliation, automate invoice processing and help protect vulnerable Australians and businesses from scams and payment fraud.

Together, our focus is on combining great people, strong financial controls and smart technology to deliver a safer, faster and more responsive plan management experience.

📌 NDIS Plan Manager | Customer Service | Remote (Melbourne)
🏢 Aspect Plan Management
📍 Melbourne