About the Company

Blessington is a leading importer/exporter and distributor of well-known sewing machines and household products. Having been in business for over 30 years, we have experienced steady growth and have solid plans for further growth in the coming years.

About the Role

We are looking for a friendly, organised and customer-focused Customer Service Officer to join our team. This is a varied role where you will be the first point of contact for customers, supporting enquiries, processing orders and providing general administration support. You will also assist customers in our showroom and work closely with the wider customer service team to ensure a smooth and positive customer experience.

Key Responsibilities:

- Attend to product and sales enquiries from customers through both phone and email by providing product information and redirecting any technical questions to the Service Centre.

- Processing customer orders accurately in SAP B1, including arranging freight where required.

- Supporting product returns for assessment and repair, including coordinating bookings and communication between relevant parties.

- Assist in managing customer complaints or issues regarding orders.

- Prepare and coordinate required documentation for export orders e.g.



customs clearance.

- Supporting the wider customer service team with customer enquiries and order processing

To be considered for this role, you should possess the following skills and attributes:

- Previous experience in a logistics or customer service and/or administration experience

- Strong communication skills (written and verbal), negotiation and interpersonal skills.

- Ability to work well under pressure, juggle multiple tasks and meet tight deadlines.

- Good computer skills, including intermediate Microsoft Office capability

- High attention to detail and accurate data entry skills

- Strong organisational, prioritisation and multitasking skills

- The ability to work independently while contributing positively to a team

Why join us?

- You will join a supportive team in a hands-on role where no two days are the same. This is a great chance for someone who enjoys helping customers, keeping things organised and taking pride in delivering accurate, timely work.

Please submit your application including a cover letter and resume through Seek to apply for this role.

We are looking forward to hearing from you!

📌 Customer Service Officer (Seven Hills)
🏢 Enrich HR
📍 Seven Hills