Part-Time Administration & Customer Support Role

Cortex Health

Cheltenham Offices | School hours available | Monday – Friday

Are you looking for a flexible part-time role that fits within school hours? Join our team in Cheltenham and enjoy a supportive work environment with the opportunity to contribute to a dynamic business.

⏰ Part Time Hours: 9:30 AM – 4:30 PM (Monday – Friday)

Start and finish times flexible - 25-35 hours per week

About the Role - Medical Nutrition and Dermatology

Cortex Health is a healthcare-focused organisation committed to delivering high-quality products, services and support to patients, healthcare professionals and customers. We are seeking a reliable and organised Administration Assistant to support the smooth operation of our office, product fulfilment and customer service activities.

The Administration Assistant will provide day-to-day administrative and operational support across stock management, nutrition prescription handling, retail dermatology and skincare products, customer care and general office functions.

This role would suit someone who is highly organised, attentive to detail, comfortable working across multiple systems and committed to providing professional, responsive service in a healthcare environment.

Some travel interstate or local events may be required.

Key Responsibilities

Customer Service

- Assist with customer orders (including occasional pick and pack duties)

- Process online orders and update products, inventory and order statuses through Shopify

- Receive, process and accurately record medical nutrition prescriptions in accordance with company procedures

- Liaise professionally with patients, pharmacies and healthcare professionals regarding prescriptions, orders and product-related enquiries





- Process and manage retail skincare product orders, including packing and dispatch

- Respond to customer inquiries via phone and email

- Escalate clinical, prescription or product-related matters to the appropriate team member.

- Manage all incoming and outgoing mail and courier services

Administration Support

- Stock and inventory management, monitor stock levels, stock records, product expiry dates and order fulfilment

- Maintain various databases and spreadsheets

- Perform data entry tasks

- Support other administrative and operational tasks as required.

- Prepare correspondence and reports

Accounts Assistance

- Verify invoices for payment

- Perform basic finance and spreadsheet maintenance

- Monitor outstanding orders and follow up on back orders or supply issues

About You

To be successful in this role, you should have:
- Previous experience in a similar role, preferably within the health industry
- Solid time management and organisational skills
- Excellent written and verbal communication (especially over the phone)
- The ability to work independently with minimal supervision
- Strong proficiency in Microsoft Office (Excel, Word, Outlook)
- Healthcare industry experience (preferred but not essential)
- Shopify experience (preferred but not essential)

Why Join Us?

✅ Family-friendly hours
✅ Supportive and professional team environment
✅ Opportunity to use your skills in a meaningful way

This is a varied and interesting role - make a difference - be part of a healthcare business supporting patients, families and healthcare professionals across Australia and NZ.

? Applications Close: September 16th, 2026
NB: We are reviewing applications as they are received, so apply early to avoid missing out!

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