E-commerce Customer Service Assistant

Muscle Mat is one of Australia's fastest growing e-commerce stores and the go to brand for all things comfort. We are looking for an E-commerce Customer Service Assistant to join our team in Bulimba, Brisbane.

Key responsibilities
Respond to customer enquiries by email, live chat, phone, and social media in a qualified and timely manner
Update and maintain customer records in our CRM (Gorgias)
Process orders, returns and exchanges in Shopify
Resolve customer complaints and concerns with a customer first approach
Work with the team to meet customer service targets and improve processes
Help with other duties as needed, including occasional support for the social media team

What we are looking for
Experience with Gorgias or a similar CRM is highly regarded
Experience and confidence with online (email and live chat) and phone customer service is preferred
Shopify experience is preferred
A friendly, skilled phone manner
If you do not yet have direct online customer service experience but consider yourself exceptionally capable,



proactive and quick to learn, we encourage you to apply
If you have social media experience or other transferable skills, please highlight this in your application

Why join us
A supportive, dedicated team where your contributions make a real difference
Hybrid working: four days a week in our Bulimba office and one day working from home, with flexible start and finish times
Travel prospects for the right person
Check out our Instagram for a look at our culture and brand voice: @muscle_mat

How to apply

A cover letter is a must. In it, please tell us whether you have experience with Shopify (or similar), online or phone based customer service, e-commerce and CRM systems. Not all of this experience is essential, but please outline which criteria you meet. Applications without a cover letter addressing this will not be considered.

Submit your resume (maximum three pages) and cover letter (maximum one page) via the Apply button on Seek.

📌 E Commerce Customer Support Agent Hybrid Bulimba
🏢 Muscle Mat
📍 Bulimba