AI Job Summary
Experience responding to customer enquiries by phone and email with product, order and delivery information.
Experience processing order updates/changes and investigating and resolving customer issues.
Experience maintaining accurate customer records and keeping customers informed of order status.

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Role Type

On-site • Permanent • Full-time • Associate

Description

Customer Service Representatives – Clayton

At Southern Star Windows & Doors, we’re building a stronger Customer Service team—and we’re looking for switched-on people who want to grow with us.

This isn’t a scripted call-centre role. You’ll solve real problems, help customers keep their projects moving and learn how an established Australian manufacturing business operates.

The Role

Based onsite at Clayton, you’ll work with customers, production and internal teams to:
Respond to enquiries by phone and email
Provide product, order and delivery information
Process order updates and changes
Investigate and resolve issues
Keep customers informed
Maintain accurate records

It’s a busy workplace where transparent communication,



good judgement and a solutions-focused approach make a real difference.

What You’ll Bring

You don’t need years of industry experience, but you will need to be:
A transparent and confident communicator
Organised, reliable and comfortable learning new systems
Calm and solutions-focused when things get busy
Someone who takes ownership and follows things through
A positive team member who genuinely wants to learn

Customer service experience is helpful, while experience in construction or building products would be a bonus.

Why Join Us?

We won’t pretend windows and doors are glamorous—but the team we’re building is something we’re genuinely excited about.

You’ll receive training and support, real responsibility and exposure to different parts of the business. As the team grows, there will be genuine opportunities for capable people to learn, contribute and develop.

If you’re looking for a genuine next step—not just another customer service job—we’d love to hear from you.

Apply now and tell us a little about yourself.

📌 Customer Service Representative Clarinda
🏢 Employment Hero
📍 Clarinda