We are currently recruiting for an experienced Customer Experience Coordinator to join a well-established residential building business within the Knockdown Rebuild (KDR) space.

About the role

You will act as a key point of contact for customers throughout their build journey, ensuring they feel informed, supported and confident at every stage.

Your responsibilities will include:
Building solid and trusted relationships with KDR customers
Providing regular and clear updates throughout the building journey
Responding to customer enquiries in a timely and professional manner
Managing customer concerns with empathy, confidence and professionalism
Liaising with internal teams to obtain accurate updates for clients
Setting clear expectations and keeping customers informed throughout the process
Delivering a consistently high level of customer service from start to finish

About you

To be successful in this role, you will ideally have:
Previous customer experience within the Knockdown Rebuild space




Solid knowledge of the residential building customer journey
Excellent verbal and written communication skills
Strong relationship-building and interpersonal skills
Confidence managing customer expectations and difficult conversations
A proactive and solutions-focused approach
Genuine passion for delivering an exceptional customer experience

What’s on offer
Opportunity to join an established residential building business
Work within a dedicated KDR environment
Supportive and collaborative team
Melbourne-based position
Strong chance for career development within residential construction

If you have experience supporting customers through the Knockdown Rebuild journey and pride yourself on delivering exceptional service, we would love to hear from you.

Apply now for a confidential discussion

📌 Customer Experience Coordinator Knockdown Rebuild Docklands
🏢 Talented Personnel
📍 Docklands