Customer Experience & Comms Specialist Hybrid + Equity New South Wales (Australia)

Customer Experience & Comms Specialist Hybrid + Equity New South Wales (Australia)

16 Sep
|
Hatch
|
Australia

16 Sep

Hatch

Australia

Job Description

Fetch is hiring a Customer Experience & Comms Specialist in Sydney to be the voice of Fetch for customers. You'll handle onboarding questions, billing issues, and high-stakes conversations, shaping how customers feel about us.

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You'll rewrite clunky processes, fix confusing chat flows, and flag product gaps for the right team. You'll work across live chat, email, and phone, lead retention conversations, and own complaints end-to-end, collaborating with claims, product, and founders.

📌 Customer Experience & Comms Specialist Hybrid + Equity New South Wales (Australia)
🏢 Hatch
📍 Australia

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