The Service Delivery Manager is responsible for the delivery of customer and internal projects across Auatralia, New Zealand and Southeast Asia. This includes, scoping, planning, hand-over, and post implementation support.

Role and Responsibilities of Service Delivery Manager
Manages end-to-end project lifecycle from planning to delivery and post-implementation support.
Coordinates resources, manages budgets, and tracks project timelines.
Ensures customer satisfaction and aligns outcomes with business goals.
Facilitates smooth project handovers and conducts lessons learned reviews.
Oversees project scope, scheduling, and resource allocation.
Delivers projects remotely or in office, supporting go-lives and training.
Maintains project tracking and provides regular status updates.
Ensures projects stay within scope, budget, and timeframes.
Scopes current projects with the Practice Manager.




Assists in preparing quotes and proposals.
Facilitates customer handover and conducts post-project reviews.
Documents lessons learned to improve delivery.

Technical and Competencies Required
Robust project management and SaaS platform knowledge.
Excellent communication, leadership, and stakeholder management skills.
Analytical problem-solving and ability to manage multiple priorities.
Proficiency in project tools and understanding of system integrations.

Qualifications and Experience
Bachelor’s degree or equivalent experience.
Formal project management certification preferred.
Over 3 years of project management or implementation experience.
Customer-facing experience with a service delivery focus.

📌 Service Delivery Manager Melbourne
🏢 Superior People Recruitment
📍 Melbourne