Customer Experience & Tech Support Specialist

Harvey Norman Flagship Store | Auburn
Full Time Hours | Front Counter | Technology & Repairs Support

About the Role

Harvey Norman Flagship Auburn is seeking a Customer Experience & Tech Support Specialist to be the first point of contact for customers at our front counter.

This role is critical to the customer journey. You’ll handle returns, repairs, faulty swap overs, and technical enquiries, ensuring customers feel supported, informed, and confident their issue is being resolved quickly and professionally.

This position suits someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering calm, consistent service — even in challenging situations.

What You’ll Be Doing
Serve customers at the front counter of a flagship retail environment
Manage returns, exchanges, and faulty product swapovers in line with policy
Troubleshoot issues and identify the fastest, best solution for each customer
Log and follow up repairs and warranty claims with suppliers
Provide transparent, consistent updates to customers on repair progress and outcomes
Handle customer concerns professionally, turning problems into positive experiences
Work closely with sales,



service, and supplier teams to resolve issues efficiently

Who This Role Is For
Strong customer service skills with a calm, solutions-focused approach
Confident communicator who can explain processes clearly
Organised and detail-oriented, with the ability to manage multiple cases
Comfortable working with technology products and systems
Retail, customer service, or tech support experience preferred
Open to training and development — a can-do attitude and reliability matter most
Adaptable to work weekends, public holidays, and retail trading hours

What We Offer
Supportive team setting with hands-on training
Exposure to technology products, systems, and supplier processes
Generous staff discounts across the Harvey Norman range
Career development opportunities within a flagship store
A role where performance, professionalism, and consistency are recognised

Apply Now

If you enjoy helping customers, solving problems quickly, and being the calm, capable face of a flagship retail store — we’d love to hear from you.

Apply now to join the Harvey Norman Flagship Auburn team!

📌 Tech Team Assistant Auburn
🏢 Harvey Norman
📍 Auburn