Role Overview

We are looking for a friendly, customer-focused Store Manager for a startup jewellery brand focused on modern, affordable designs for everyday wear.

As a recent retail venture, we are building our presence from the ground up and are looking for someone who thrives in a startup environment—hands-on, proactive, and ready to take ownership.

As a Startup Retail Jewellery Store Manager, you will run the store end-to-end—from sales and customer experience to operations, staffing, and execution.

You will play a key role in building the store, driving revenue, and shaping the customer experience from day one.

Key Responsibilities

Sales & Revenue Ownership
Drive daily, weekly, and monthly sales targets
Actively sell on the floor—this is a highly hands-on sales role
Upsell and cross-sell jewellery to maximise basket size
Track KPIs such as conversion rate, ATV, and footfall

Store Setup & Execution (Startup Workplace)
Support store launch activities including setup, merchandising, and display execution
Ensure the store is always visually appealing and customer-ready
Take ownership of fixing day-to-day issues without escalation

Customer Experience
Deliver a warm, engaging, and personalised shopping experience
Build repeat customers and local community engagement




Handle customer queries, complaints, and after-sales service

Team Management (Lean Team)
Recruit, train, and manage a small team of sales associates
Prepare rosters aligned with peak shopping centre hours
Lead by example—sell alongside the team
Motivate team members to achieve targets

Operations & POS
Manage billing, POS transactions, refunds, and cash handling
Oversee opening and closing procedures
Maintain daily sales and performance reports

Inventory & Stock Control
Manage stock levels, replenishment, and stock takes
Ensure accurate tagging, pricing, and display of jewellery
Minimise stock loss and shrinkage

Security & Compliance
Ensure safe handling of high-value jewellery items
Follow mall and company policies
Maintain store security and loss prevention practices

Key Requirements
2–5 years experience in retail, preferably in jewellery or fashion
Proven sales ability (must be comfortable actively selling)
Robust ownership mindset and ability to work independently
Excellent communication and customer engagement skills
Experience with POS systems and retail operations
Ability to work weekends, late hours, and public holidays

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📌 Store Manager Melbourne
🏢 Trinkets By Emily
📍 Melbourne