Msp It Support Desk Lead: Leadership, Coaching & Sla Victoria (Australia)

Msp It Support Desk Lead: Leadership, Coaching & Sla Victoria (Australia)

16 Sep
|
Tecala Group
|
Australia

16 Sep

Tecala Group

Australia

Job Description

Tecala Group, Melbourne, is seeking an experienced TOC Team Leader to mentor L1/L2 Support Engineers. You will drive proactive incident management and uphold SLAs, while coaching the TOC team and coordinating with vendors. The role blends leadership with hands-on technical oversight in a energetic MSP setting.

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You'll guide performance, rostering, and cross-functional collaboration, shaping improvements and staff development as the company grows.

📌 Msp It Support Desk Lead: Leadership, Coaching & Sla Victoria (Australia)
🏢 Tecala Group
📍 Australia

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