Job Description

We're seeking an enthusiastic Automotive Customer Service Representative to join our team in Preston. This is a great prospect for someone with Automotive Industry Experience who enjoys delivering exceptional customer service in a rapid-paced environment.

As the key link between the business and its customers, you'll provide inbound sales support, assist with product enquiries, and use your automotive knowledge to provide accurate advice and solutions.

This role combines customer service and sales, requiring you to build solid customer relationships, identify opportunities for upselling and cross-selling, and support sales campaigns. Success in this role requires excellent communication skills, a customer-focused approach, and a solid understanding of automotive products, parts, or workshop operations.





Key Responsibilities:
Deliver prompt, accurate support for customer enquiries via phone.
Provide exceptional customer service, building positive customer experiences.
Resolve enquiries, identify cost-effective solutions, and refer complex issues where required.
Accurately record customer interactions, complaints, and actions taken.
Follow up on customer issues and escalate recurring concerns to the appropriate teams.
Maintain strong product and service knowledge to effectively support customers.
Identify opportunities to upsell and cross-sell products and services.

📌 Customer Service Representative Preston
🏢 BURSON
📍 Preston