Job Description

As Spa Manager, you will be responsible for the seamless operation and continued success of CIEL Spa, ensuring every detail reflects our commitment to innovation, wellbeing and exceptional luxury.
Oversee the day-to-day operations of CIEL Spa, including rostering, recruitment, training and team performance.
Lead, supervise, coach and inspire the CIEL Spa team to deliver outstanding, personalised guest experiences. Develop and implement ongoing training programs and resources to build team capability, enhance product and treatment knowledge, and maintain consistently high standards of service excellence.
Create exceptional guest journeys that reflect the elevated standards and unique philosophy of the CIEL brand.
Lead reception operations, guest welcomes, treatment presentations and consultations, ensuring every interaction is warm, knowledgeable and highly personalised.
Develop rosters, operational reports and staff performance reviews, providing explicit insights and recommendations to leadership.
Maintain appropriate stock levels and oversee purchasing, inventory management and supplier relationships.




Deliver selected massage, facial and body treatments to guests, including high-profile and VIP clientele, when required.
Maintain an impeccable spa setting, ensuring every space, treatment room and guest touchpoint reflects the sophistication and luxury of CIEL.
Collaborate with the Marketing team to develop compelling spa promotions and content, while liaising with suppliers to coordinate promotional partnerships, campaign activity and supporting initiatives that drive awareness, engagement and revenue for CIEL Spa.
Review monthly P&L; statements and departmental charges, identifying trends, variances and areas of concern, and provide timely reporting and recommendations to the Director of Spa & Wellness.
Support the achievement of departmental revenue, service and operational objectives.
Stay at the forefront of emerging wellness, beauty and spa trends, identifying opportunities to enhance the guest experience and evolve the CIEL offering.

📌 Spa Manager Gold Coast
🏢 Mondrian
📍 Gold Coast