Incident & Problem Lead Servicenow & Itil Expert New South Wales (Australia)

Incident & Problem Lead Servicenow & Itil Expert New South Wales (Australia)

16 Sep
|
Infosys
|
Australia

16 Sep

Infosys

Australia

Job Description

Infosys Sydney is seeking an Incident and Problem Coordinator to oversee logging in ServiceNow, lead investigations into major incidents, and manage SLAs and KPIs. You will be the SPOC for Problem Management, drive PIRs, coordinate cross-functional teams, and contribute to knowledge management and continuous improvement.

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This hybrid role requires 4+ years in incident/problem management, with robust ITIL, networking, cloud, and data-analysis skills.

📌 Incident & Problem Lead Servicenow & Itil Expert New South Wales (Australia)
🏢 Infosys
📍 Australia

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