Strategic Workforce Planner: Forecasting & Real Time Ops New South Wales

Strategic Workforce Planner: Forecasting & Real Time Ops New South Wales

16 Sep
|
Pepper
|
New South Wales

16 Sep

Pepper

New South Wales

Job Description

Pepper Money in Australia is seeking a Workforce Planning Analyst to support the contact centre's forecasting, scheduling and real-time management. You will partner with stakeholders to align campaigns and product changes with staffing plans.

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You'll design schedules balancing business needs and agent wellbeing, drive continual improvement, and provide reporting to inform leadership decisions across the contact centre operations.

📌 Strategic Workforce Planner: Forecasting & Real Time Ops New South Wales
🏢 Pepper
📍 New South Wales

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