Your New Company

Join a well-established global organisation within the insurance sector that has been operating in Australia for over 50 years. With a strong reputation for customer service, collaboration and employee development, this organisation offers a supportive team setting, genuine career progression opportunities and adaptable hybrid working arrangements. Based in Perth CBD, you'll enjoy modern offices, approachable leadership and a culture that values recognition, learning and inclusion.

Your New Role

As a Customer Service Consultant, you will be the first point of contact for customers, assisting with enquiries, policy administration and claims-related support. Working within a fast-paced and highly regulated environment, you will provide exceptional service while helping customers navigate processes and resolve queries efficiently.

Key responsibilities include
Managing inbound customer enquiries via phone and email
Assisting customers through claims and policy processes
Providing accurate information on products, coverage and procedures
Updating and maintaining customer records and documentation
Working collaboratively with internal stakeholders to achieve positive customer outcomes
Supporting continuous improvement initiatives and service excellence standards





What You'll Need to Succeed
Previous customer service or contact centre experience
Experience within insurance, travel insurance or another regulated industry will be highly regarded
Solid verbal and written communication skills
Ability to learn new systems and processes quickly
Strong problem-solving skills and attention to detail
Proficiency with Microsoft Office, particularly Outlook
A positive, team-focused attitude and willingness to learn

What You'll Get in Return
Market-competitive salary package plus bonus opportunities
Hybrid working arrangement (3 office / 2 WFH)
Structured training and onboarding program
Ongoing learning and career development opportunities
Supportive, team-oriented team culture
Accessible leadership and genuine open-door management style
Additional wellbeing initiatives and employee benefits
Perth CBD location with excellent amenities nearby

What You Need to Do Now

If you're passionate about delivering exceptional customer service and are looking to join an organisation that genuinely invests in its people, apply now or contact Kelsey West on (08) 9254 45or @hays.com.au for a confidential discussion.

📌 Customer Service Consultant Perth (Australia)
🏢 Hays Recruitment
📍 Australia