Position Overview
Title: Customer Returns Coordinator
Department: DJ City Support / AVE Support
Primary Objective: Deliver productive, high-accuracy processing of returned merchandise to preserve inventory integrity and sustain customer satisfaction.

Core Responsibilities
Receiving &
Intake Processing:

Execute intake of incoming Returns, matching the return against corresponding open support tickets to facilitate credits, refunds, or repair workflows.
Product Inspection &
Quality Assessment:

Perform evaluations of returned goods for condition, wear, and potential missing parts, determining appropriate return processing (Brand New or Open Box)
Inventory Management: Maintain real-time stock integrity by executing system processes within Odoo and documenting notes.
Financial Processing: Issue accurate customer credit notes and refunds while enforcing restocking fees for incomplete returns.
Logistics &
Routing:

Direct inventory to appropriate zones, including standard restocking, vendor returns (RMA), or internal technical repair.
Interdepartmental Reporting:



Escalating Re-occurring product defects, quality issues, and transit damage trends to supervisors.

Candidate Qualifications &
Operational Requirements
Qualified Experience: Prior background in logistics, warehouse operations, or retail inventory control.
Technical Proficiency: Basic computer literacy, familiarity with word, Excel and ERP exposure (Odoo preferred).
Physical Capabilities: Stamina for extended active shifts, including the routine handling and lifting.
Key Competencies: Exceptional attention to detail, strong numerical accuracy, and efficient spatial organization skills.

What We Offer
Competitive salary package.
Career growth opportunities within a rapidly expanding national business.
Ongoing product and industry training.
Supportive team environment.
Staff discounts on industry leading DJ, audio, AV and lighting equipment.
The prospect to work in an exciting and creative industry.

📌 Customer Returns Coordinator Dandenong South
🏢 DJ City
📍 Dandenong South