Love digging into customer data and finding the insight that changes what a business does next?

We’re partnering with an established Australian retail group with a portfolio of recognised consumer brands. They’re looking for a hands-on analyst to help them better understand their customers and improve targeting, engagement, retention and sales.

This is an ideal next step for an analyst with around three to five years’ experience who wants greater commercial exposure while remaining close to the data.

What you’ll be doing

Working closely with the Group Head of CRM and Customer Engagement, you’ll:
Analyse customer purchasing patterns and lifecycle behaviour
Build customer segments, cohorts and targeted audiences
Explore retention, churn, loyalty and cross-sell opportunities
Measure CRM, email, SMS and promotional campaign performance
Build and maintain Power BI dashboards and customer reporting
Combine CRM, e-commerce, retail and transactional data
Identify trends and turn them into practical recommendations
Partner with CRM, Digital, Marketing and brand teams

What you’ll bring
Around three to five years’ experience in customer analytics, CRM insights, commercial analytics or BI




Robust hands-on SQL skills
Practical Power BI experience, including data modelling and dashboard development
Experience analysing customer, transactional or behavioural data
Exposure to segmentation, lifecycle analysis, campaign measurement, retention or churn
The ability to explain data clearly to non-technical stakeholders
A curious, commercial and team-oriented approach

Experience within retail, e-commerce, loyalty, membership or another consumer-focused business would be particularly valuable.

Why consider it?
Work with customer data across multiple established brands
See your analysis translated into real commercial decisions
Gain exposure across CRM, digital, e-commerce and customer engagement
Join a business investing in its customer analytics capability
Develop your technical skills and commercial influence

Salary: $130,000–$140,000 + superannuation

Location: Inner South Sydney

Working arrangement: Four days in the office and one day from home

If you enjoy getting into the detail of customer data and can explain what it means for the business, we’d love to hear from you.

📌 Customer Analytics & Crm Analyst –$140,000 Super Inner South Sydney Hybrid
🏢 Big Wave Digital
📍 Sydney