Service Desk Manager: Lead 24 Frontline & Transformation New South Wales (Australia)

Service Desk Manager: Lead 24 Frontline & Transformation New South Wales (Australia)

16 Sep
|
Atturra
|
Australia

16 Sep

Atturra

Australia

Atturra is seeking a Service Desk Manager to lead the leveraged Service Desk for the Managed Services unit in ANZ. You will own customer experience, quality, and operational ownership across the frontline, coaching the team and building runbooks for 24x7 coverage.

You will manage KPI targets, escalate incidents, and drive knowledge management, automation, and continuous improvement with NOC and resolver teams.
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📌 Service Desk Manager: Lead 24 Frontline & Transformation New South Wales (Australia)
🏢 Atturra
📍 Australia

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