Operations Manager - Flick Pest Control (Sydney Residential)

About the role

This significant opportunity helps lead operations within Sydney Residential, one of the largest branches under the Flick banner. Reporting directly to the Branch Manager in Homebush, the Operations Manager oversees quality control, service delivery consistency, and system compliance across the Residential services division.

Key responsibilities
Lead, coach and develop operational staff, fostering a culture of accountability where performance expectations are clearly understood, outcomes are owned, and individuals are held responsible for delivering results while building capability across the team
Drive and meet business and operational KPI's
Manage input costs, streamline operations, and deliver directly against branch budget targets
Drive customer retention and ensure consistent, high-quality service delivery
Maintain stringent HSE standards, uphold risk management protocols, and ensure all branch equipment is safely maintained

About you
Demonstrated experience in accountability,



coaching, and team capability development
Proven track record of driving operational efficiency and managing budget expectations
Clear history of maintaining a robust safety focus and strict risk management
Demonstrated ability to retain customers and maintain service quality
At least two years of management experience or four years in operational support roles
Solid interpersonal, communication, and governance skills
Industry experience and an established network in the pest control industry (beneficial, but not essential)

What the role offers
Market-competitive salary
Use of fully maintained company vehicle, mobile phone and laptop
Training, development and internal growth opportunities

Interested? Apply now!

A second Operations Management role may shortly be available in our Hygiene department, and applicants may be shortlisted for this additional opportunity.

📌 Operations Manager Homebush West
🏢 Flick Anticimex
📍 Homebush West