Our Client

Located in Sydney's CBD our client strives for a quality, professional service at all times. Customer service and care is their passion!

This role will be permanent, full time, based in Sydney's CBD and is fully office based.

Position Description

• Act as the first line contact for existing client enquiries.
• Coordinate changes to the staff client schedule so that services are
provided in an uninterrupted, consistent manner.
• Complete administration duties related to client admission, transition,
alterations and discharge according to organisational process and systems
• Monitor that services are provided in line with client expectations, budgets
and legislative guidelines.
• Accurately and objectively document activities and client services to ensure
the effective communication of client needs, preferences, activities and
charges.
• Manage team documentation and communication systems in line with
legislation, industry guidelines and organisational processes.
• Assist in the regular collation of client feedback that result in the ongoing




development of services to clients.
• Manage weekly reporting of client leave

Profile
As an ideal applicant you will have:

• Previous experience in a similar admin role
• Experience using Salesforce/or equivalent CRM
• Solid networking and relationship management skills.
• Proven ability to think and plan logically with excellent analytical and
problem-solving skills.
• Proven ability and strong desire to ensure clients are in receipt of exceptional
service standards.
• Ability to manage time effectively and meet established deadlines.
• A clear, pleasant, professional and confident manner coupled with a genuine
customer service focus.
• An ability to thrive in a quick-paced customer service environment including
the ability to manage multiple and competing priorities

If you’re well suited to the prospect, we’d love to hear from you.
You can apply by clicking “apply now”!

📌 Administration & Customer Service Officer Sydney
🏢 FourQuarters
📍 Sydney