Job Description

Do you dream of a job that allows you to develop your full potential? Would you like to join a agile and passionate team? Umano Medical is waiting for you. Join an ambitious team that thrives on prospects to learn, excel and innovate.

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Perform repairs or preventive maintenance on our products at our various customers' sites
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Participate in the training of service technicians, and when required, technical personnel in the hospitals
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Handle customer service requests, including complaints. (Process, tools and documentation)
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Process orders received for parts or service for Umano Medical products
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Follow up with the customer from request entry to completed repair, to customer satisfaction
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Follow up on the documentation of all service cases or service requests
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Ensure that the engineering department is informed of all relevant issues and information received from customers regarding products
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Collaborate with other departments in different projects (in reference to the after-sales service)
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Collaborate in the implementation, updating and respect of the different instructions and procedures
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Support the customer relations manager in planning the work of the technicians and service clerks
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Support technicians, service clerks and subcontractors at the technical level
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Follow up and analyze the parts inventory Life at Umano Medical
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Enjoy a energetic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

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Requirements

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DEC or Bachelor's degree in a related field, or any combination of relevant experience and training
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Strong problem-solving skills and analytical thinking
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Ability to read and interpret technical drawings
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Experience in after-sales service or customer support
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Hands-on experience in product repair and technical support
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Proficiency with Microsoft Office Suite and Outlook
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Willingness and ability to travel as required
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Join a committed and dynamic team within a rapidly growing company. Human connection truly comes first here, and you'll feel it from day one.

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Come and experience something that goes far beyond medical equipment!

📌 Technical Support Specialist New Castle Australia New South Wales
🏢 Umano Medical
📍 New South Wales