Description
JOB SUMMARY
At Pier One Sydney Harbour, every guest interaction is an prospect to create a lasting moment.
We're looking for a
Guest Services Manager
who's warm, confident, and passionate about delivering exceptional hospitality.
If you thrive in dynamic environments and love being at the heart of guest experiences, this is your moment.
About the Role
As
Guest Services Manager
, you'll be the face of the property leading daily operations, resolving guest concerns, and ensuring every interaction reflects our commitment to excellence.
You'll manage lobby flow, support front desk operations, and act as a key liaison between guests and departments.
Your leadership will shape the guest journey from arrival to departure.
Key Responsibilities
Lead and inspire the front office and guest services team
Resolve guest issues with empathy, urgency, and professionalism
Maintain high visibility in public areas during peak times
Collaborate across departments to ensure seamless operations
Monitor service standards and coach team members for continuous improvement
Support payroll, scheduling, and administrative processes
Implement guest recognition programs and service recovery plans
Conduct training and support team development
Uphold property policies and ensure fair, consistent application
Assist with front desk duties during high-demand periods
Respond to emergencies and follow safety protocols
About You
Experience in guest services,



front desk, or hospitality operations
Strong leadership and communication skills
Calm under pressure with a solutions-focused mindset
Passionate about creating memorable guest experiences
Flexible availability including weekends and holidays
Familiar with hotel systems, budgets, and service standards
NSW RSA certification and full working rights in Australia
Why You'll Love It Here
Be part of a team that values individuality and service excellence
Enjoy complimentary meals, coffee, and uniform care
Access exclusive hotel and travel discounts for you and your loved ones
Grow your career with world-class training and development programs
Thrive in a supportive, inclusive workplace culture
Participate in our Employee Assistance Program and referral incentive
Ready to lead with heart and hospitality?
Apply now and help us create unforgettable guest moments at Pier One Sydney Harbour!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

📌 Guest Services Manager (New South Wales)
🏢 Marriott Hotels Resorts
📍 New South Wales