To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action.
Tech meets trust.
And innovation isn't a buzzword — it's a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era?
You're in the right place!
Agentforce is the future of AI, and you are the future of Salesforce.
Are you a Solution Engineer, Technical Architect, or Solution Architect who's passionate about Field Service?
Do you want to help change the way the world's leading companies manage their frontline workers, assets, and operations?
If so — come join us.
The
Field Service Product Specialist
is a product technical specialist embedded within Salesforce's Field Service GTM organization.
You are the technical heart of the Field Service sales motion — partnering with Account Executives to win complex enterprise deals by deeply understanding customer operations and architecting transformative solutions using Salesforce Field Service, Agentforce, and related technologies.
This is not a traditional SE role.
You will own the technical vision from first discovery call to deal close, building customer champions, proving business value through hands-on proof of concepts, and driving Agentforce-powered Field Service deployments at scale.
You will also own post-sale adoption metrics — your success is measured in ACV and monthly active usage, not just closed deals.
If you love Field Service, live for the technical win, and want to be part of a team building the future of agentic enterprise operations — this role is for you.
What You'll Do
Lead
end-to-end technical sales motions
— from discovery and solution design to demo, proof of concept, and deal close
Conduct
executive-level product demonstrations
and architecture presentations to C-suite and VP-level stakeholders at enterprise accounts
Lead
technical design sessions
, designing domain-specific Field Service workflows and architectures aligned to customer business objectives
Build and execute
hands-on proof of concepts
leveraging Salesforce Field Service, Agentforce, and mobile and scheduling capabilities
Translate complex business requirements into
solution architectures and roadmaps
that deliver measurable operational outcomes
Drive




customer adoption and usage growth
post-sale in partnership with Customer Success — your impact is measured in ACV and monthly active users
Develop
technical champions
within customer organizations and establish long-term credibility with both technical and executive stakeholders
Partner cross-functionally with AEs, CSMs, Product, and Professional Services to ensure seamless customer journeys
Provide
competitive intelligence and positioning
— know the Field Service landscape and articulate why Salesforce wins
Travel to customer sites, field events, and team meetings
up to *****% of the time.
What We're Looking For
7+ years
of experience in enterprise software pre-sales, solution consulting, or technical architecture — with a focus on field service, mobile workforce, or asset management
Deep expertise in
Salesforce Field Service (FSL)
including scheduling optimization, mobile capabilities, and asset management configuration; or equivalent hands-on experience with a competing field service platform (e.g.,
IFS, ServiceNow FSM, SAP Field Service, ServiceMax, or Microsoft Dynamics 365 Field Service
) will be considered in lieu of direct FSL experience
Proven ability to
architect and present end-to-end solution designs
for complex, enterprise-scale deployments
Experience leading
technical discovery sessions
and translating business requirements into solution architectures and roadmaps
Solid
executive presence
— comfortable delivering demonstrations and technical recommendations to C-suite and VP-level audiences
Demonstrated ability to manage
technical due diligence and risk assessment
in complex deal cycles
Familiarity with
integration technologies
relevant to field service environments (APIs, middleware, IoT)
Willingness to travel
*****%
Preferred
Salesforce certifications (Field Service Consultant, Application Architect, or System Architect)
Industry background in
utilities, manufacturing, healthcare, or telecommunications
Familiarity with
Agentforce
, AI-driven scheduling, or agentic workflow automation
Experience in or alongside customer success, professional services, or consulting
Track record of building
customer champions and technical trust
in enterprise accounts
Why Join Us
Salesforce Field Service is growing fast!




This team is at the frontier of the next wave — agentic AI, robotics, and intelligent field operations.
You'll be part of a high-visibility global team reporting to a GM who is shaping the future of how companies run their field operations.
The impact you drive here is real, measurable, and global.
#LI-Y
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life.
Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
.
Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this
Accommodations Request Form
.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process.
Humans will always make any candidate selection and hiring decisions.
Please see our
Candidate Privacy Statement
for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
What does that mean exactly?
It means that at Salesforce, we believe in equality for all.
And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

📌 Field Service Specialist (New South Wales)
🏢 Salesforce
📍 New South Wales