Are you organised, customer-focused and thrive in a quick-paced environment?

We’re currently recruiting Claims Coordinators on behalf of a well-established client within the insurance industry. This is a great opportunity for someone looking to build a career in insurance, claims or administration, with full training provided.

You don’t need previous insurance or claims experience, we’re more interested in finding people who are proactive, organised, confident communicating with customers and able to work well under pressure.

About the role
As a Claims Coordinator, you’ll manage your own portfolio of claims, working closely with customers, trades, assessors and other stakeholders to ensure claims are progressed efficiently and within required timeframes.

The role can be very fast-paced, with quick turnaround times and a high volume of work, so you’ll need to be comfortable juggling multiple priorities and working towards clear KPIs.

Your day-to-day responsibilities will include:
Managing your own portfolio of insurance claims from start to finish
Coordinating with customers, trades, assessors and other stakeholders
Following up outstanding information and progressing claims
Managing a high volume of claims and meeting strict turnaround times




Working towards and maintaining high KPIs
Providing a high level of customer service throughout the claims process
Updating systems and maintaining accurate claim records

What we’re looking for
We’re open to candidates without insurance or claims experience and can provide full training.

Ideally, you’ll have:
Previous administration or customer service experience
Strong communication and organisational skills
The ability to manage multiple tasks and competing priorities
A proactive and solutions-focused approach
Confidence working in a rapid-paced, high-volume environment
Solid attention to detail
The ability to work towards KPIs and deadlines

Most importantly, we’re looking for someone with the right attitude and willingness to learn.

What’s on offer?
$68k–$75k package, depending on experience
Full training provided
Monday to Friday
Choice of 7am–4pm or 8am–5pm shifts
Opportunity to build a career within the insurance industry
Supportive team environment

If you’re looking for your next chance and think you’d be suited to a role where no two days are the same, I’d love to hear from you.

📌 Claims Co Ordinator Brisbane
🏢 Design And Build Recruitment
📍 Brisbane