Lead Solutions Engineer - Onboarding & Incident Escalation (Victoria)

Lead Solutions Engineer - Onboarding & Incident Escalation (Victoria)

15 Sep
|
inSUPPORT
|
Victoria

15 Sep

inSUPPORT

Victoria

Job Description
inSUPPORT is seeking a Principal Solutions Engineer who is hands-on and central to our Managed Services delivery.
You will work closely with the Technical Experience Manager and the wider helpdesk to onboard recent customers onto our managed service platform and to escalate complex incidents the team can't resolve.
This role requires practical technical ability, strong collaboration, and a proactive approach to improving onboarding processes and incident response, helping clients achieve reliable,

📌 Lead Solutions Engineer - Onboarding & Incident Escalation (Victoria)
🏢 inSUPPORT
📍 Victoria

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